Workforce Optimization Expert
7 days ago
We are looking for a skilled Workforce Optimization Expert to join our team at Carelon Global Solutions Philippines. In this role, you will be responsible for optimizing workforce performance and ensuring that we have the right number of agents available to handle incoming calls.
- You will work closely with our operations team to adjust schedules and ensure that we have the optimal number of agents available to handle incoming calls.
- You will analyze call volume data and ASA metrics to identify trends and areas for improvement.
Your key responsibilities will include:
- Optimizing workforce performance by adjusting schedules and allocating resources effectively.
- Analyzing call volume data and ASA metrics to identify trends and areas for improvement.
- Collaborating with the operations team to ensure that schedules align with business needs.
- Identifying and implementing process improvements to increase efficiency and reduce costs.
- Providing exceptional customer service and support to internal stakeholders.
To succeed in this role, you will need:
- A high school diploma or equivalent.
- At least 2 years of call center operations experience or an equivalent combination of education and experience.
- Preferred: Real-time management experience in a centralized call center environment.
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Cebu City, Central Visayas, Philippines Wipro Technologies Full timeOur workforce management team at Wipro Technologies plays a critical role in helping clients achieve their business objectives by providing expert guidance and support in forecasting, scheduling, and performance management.As a Workforce Optimization and Data Analytics Leader, you will lead the development and implementation of strategies to optimize our...
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Workforce Planning Expert
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**About the Role**We are seeking an experienced workforce planning expert to join our team at TASQ Staffing Solutions. In this role, you will be responsible for developing and implementing effective workforce management strategies.The ideal candidate will have a strong background in workforce planning, scheduling, and performance metrics. They will also have...
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Workforce Efficiency Expert
7 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full timeAbout the RoleWe are seeking an accomplished Professional to fill the position of Workforce Efficiency Expert. As a key member of our team, you will be responsible for driving process improvements and enhancing operational efficiency through data-driven insights and strategic recommendations.Lead the development of strategies to optimize resource...
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Workforce Optimization Specialist
4 days ago
Cebu City, Central Visayas, Philippines XtendOps Full timeXtendOps is a leading BPO provider in the Philippines.Senior Service Level Manager (BPO setup)We are seeking a seasoned Service Level Manager to lead our call center operations team.About the Team:XtendOps is a dynamic and fast-paced organization that values innovation and excellence. Our call center operations team is responsible for delivering exceptional...
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Call Center Optimization Expert
7 days ago
Cebu City, Central Visayas, Philippines Linda Hausermann & Associates Full timeJob Profile: We are seeking a highly motivated Real-Time Analyst (RTA) to join our team in the financial/cryptocurrency sector. The RTA will be responsible for monitoring real-time performance metrics, optimizing workforce productivity, and maintaining service level agreements (SLAs) in a fast-paced environment.**Key Responsibilities:**Monitor real-time...
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Operations Leadership Expert
6 days ago
Iloilo City, Western Visayas, Philippines Transcom Full timeJob Overview:We are seeking an experienced Senior Operations Manager to join our team at Transcom. The successful candidate will be responsible for leading a team of managers and overseeing the operations for assigned clients and/or teams.Responsibilities:Collaborate with Director to achieve business objectives.Provide exceptional customer service to all...
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Iloilo City, Western Visayas, Philippines Ediphi Training Programs, Inc. Full timeWelcome to Ediphi Training Programs, Inc., where we're passionate about revolutionizing education and career development through innovative training and internship programs.About the Opportunity:We're seeking a highly motivated Industry and University Partnership Manager to join our team and drive partnerships with universities and industry partners. Your...
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Workforce Management Director
5 days ago
Cebu City, Central Visayas, Philippines Tech Mahindra Ltd. (IT) Full timeTech Mahindra Ltd. (IT) is committed to building a world-class workforce, and as a Workforce Management Director, you will play a critical role in achieving this goal. In this position, you will oversee the planning, implementation, and evaluation of workforce management strategies, ensuring that our organization has the right talent in place to drive...
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Front-end Engineer
6 days ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corp. Full timeJob OverviewEteam Workforce Private Corp. is seeking a highly skilled and motivated Front-end Engineer to join our team. As a key member of our development team, you will be responsible for designing, building, and configuring applications to meet business process and application requirements.The ideal candidate will have a strong background in front-end...
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Executive Workforce Strategist
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**Workforce Management Executive Job Summary**TASQ Staffing Solutions is seeking an executive workforce strategist to lead our workforce management efforts. This role requires a strong understanding of workforce planning, scheduling, and performance metrics.The successful candidate will have a proven track record in workforce management, with a strong focus...
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Workforce Performance Analyst
7 days ago
Cebu City, Central Visayas, Philippines Linda Hausermann & Associates Full timeJob Overview: We are looking for a talented Real-Time Analyst (RTA) to join our dynamic team in the financial/cryptocurrency sector. As an RTA, you will play a crucial role in monitoring real-time performance metrics, optimizing workforce productivity, and maintaining service level agreements (SLAs) in a fast-paced environment.**Responsibilities:**Monitor...
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Workforce Management Lead
6 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing SolutionsWe are seeking a highly experienced Workforce Manager to join our team. The ideal candidate will have a proven track record in managing workforces and teams, with a strong background in using ERlang tools.Key Responsibilities:Manage and develop a high-performing workforce management team.Utilize ERlang tools to optimize workforce...
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Operations Management Director
7 days ago
Iloilo City, Western Visayas, Philippines Transcom Full timeThe Senior Operations Manager role at Transcom is designed to lead a team of managers and provide them with direction, support, and career development. This position is ideal for individuals who want to drive innovation and improve customer satisfaction, productivity, and client and team performance.About the Job DescriptionThis role requires a strong...
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Process Optimization Expert
6 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeThe Process Optimization Expert will be responsible for identifying opportunities for automation, providing training to new joiners, and conducting process trainings and refresher trainings. We are an equal opportunity employer and provide equal opportunities to all applicants.About Our CompanyWipro Technologies is committed to creating an accessible,...
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Market Dynamics Expert
6 days ago
Iloilo City, Western Visayas, Philippines SAMLEX Global Services Full timeJob DescriptionWe are looking for a Pricing Coordinator who can analyze market dynamics, customer behavior, and competitor pricing to inform pricing decisions. The ideal candidate will have a strong understanding of pricing strategies and be able to develop effective solutions to drive revenue growth and profitability.Key AccountabilitiesDevelop and...
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Analytics Expert
7 days ago
Iloilo City, Western Visayas, Philippines RELX Full timeData Insights Role:We are seeking an experienced Data Insights Specialist to join our team. The successful candidate will be responsible for analyzing and interpreting complex data sets, creating detailed reports and presentations, and developing solutions to optimize sales, marketing, and business initiatives.Responsibilities:Analyzing and interpreting...
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Senior Business Development Manager
2 days ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeJob Overview:In a fast-paced retail environment, Trinity Workforce seeks a skilled Team Lead to supervise and direct customer experience and support services. The ideal candidate will possess excellent communication skills, problem-solving approach, and knowledge of Voice reporting systems.Responsibilities:• Supervise and direct all customer experience and...
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Workforce Coordinator
4 days ago
Cebu City, Central Visayas, Philippines STAFFVIRTUAL Full timeAbout the PositionThe Workforce Coordinator will play a critical role in ensuring the smooth operation of our teams. As a Workforce Coordinator, you will be responsible for managing team attendance, establishing quality standards, and providing coaching and performance feedback.Key ResponsibilitiesManage team attendance and ensure compliance with company...
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Workforce Manager Lead
7 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**Job Summary**TASQ Staffing Solutions is seeking a highly skilled Workforce Manager to lead our team in Cebu City. As a key member of our organization, you will be responsible for ensuring the smooth operation of our workforce management processes.**Key Responsibilities:**Develop and implement effective capacity planning strategies to meet business...
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Workforce Allocation Specialist
5 days ago
Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full timeAbout BSA Solutions Inc.We are a talent outsourcing company that provides skilled professionals to businesses in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can collaborate and grow.Job Description:The Allocation and Compliance Coordinator plays a crucial role in ensuring efficient and...