Customer Experience Director

2 days ago


Cebu City, Central Visayas, Philippines Trinity Workforce Full time
Company Overview:

Trinity Workforce is dedicated to providing outstanding customer experiences. As a Team Lead, you will play a vital role in achieving this goal by supervising and directing customer experience and support services activities. If you are passionate about delivering exceptional service and have strong leadership skills, we encourage you to apply.

Job Description:

• Job Title: Team Lead
• Reports to: Operations Manager
• Location: [Location]

Responsibilities:

• Supervise and direct all customer experience and support services activities
• Produce accurate and actionable daily, monthly, quarterly KPI reporting to manager
• Support customer retention and sales strategy
• Disseminate sales and marketing information to team members

Required Skills and Qualifications:

• Bachelor's degree in business or related field preferred
• At least 2 years customer service supervisory experience in Retail Processes
• Excellent working knowledge of computer software
• Expert knowledge of invoicing is a key requirement

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative work environment


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