Operations Supervisor

2 days ago


Cebu City, Central Visayas, Philippines Trinity Workforce Full time
Job Summary:

We are seeking an experienced Team Lead to join our team at Trinity Workforce. In this role, you will be responsible for supervising and directing customer experience and support services activities, producing accurate and actionable reporting, and supporting customer retention and sales strategy. If you have strong leadership skills, excellent communication skills, and knowledge of Voice reporting systems, we encourage you to apply.

Responsibilities:

• Supervise and direct all customer experience and support services activities
• Produce accurate and actionable daily, monthly, quarterly KPI reporting to manager
• Support customer retention and sales strategy
• Disseminate sales and marketing information to team members

Requirements:

• Bachelor's degree in business or related field preferred
• At least 2 years customer service supervisory experience in Retail Processes
• Excellent working knowledge of computer software
• Expert knowledge of invoicing is a key requirement

Working Conditions:

• Collaborative work environment
• Opportunities for professional growth and development

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