Contact Centre Efficiency Expert

About the Role: As a Contact Center Expert at Neksjob Philippines, you will play a critical role in delivering exceptional customer service and ensuring customer satisfaction. You will be responsible for handling consumer inquiries and concerns, providing technical support and guidance, and resolving issues efficiently.Key Responsibilities: Handle consumer...

About the RoleWe are seeking an accomplished Professional to fill the position of Workforce Efficiency Expert. As a key member of our team, you will be responsible for driving process improvements and enhancing operational efficiency through data-driven insights and strategic recommendations.Lead the development of strategies to optimize resource...

Job DescriptionThe Distribution Centre Supervisor plays a crucial role in ensuring the smooth operation of our distribution centre. This individual is responsible for formulating and implementing control systems for order processing, dispatching, return handling, documentation, and customer relations.To achieve this goal, the Distribution Centre Supervisor...

TASQ Staffing Solutions is seeking a skilled QA Analyst to join our team. The QA Analyst will be responsible for ensuring the quality of services provided by our clients through various means such as auditing the number of cases/calls, reviewing calls/completed cases, recording feedback on agents, and bringing in necessary changes to the process.Job...

Job SummaryWe are seeking a highly skilled Quote to Cash Efficiency Expert to join our team. As a key member of our operational support team, you will be responsible for analyzing escalation data to identify trends and opportunities for improved efficiency.Responsibilities IncludeAnalyzing escalation data to identify trends and opportunities for improved...

About UsMSM Philippines Mfg. is a leading manufacturer of high-quality mechanical products serving clients across various industries. Our team of dedicated professionals is committed to delivering exceptional products and services.The OpportunityWe are seeking a skilled Industrial Process Expert to join our team in Cebu Central Visayas. As an Industrial...

About the Job:This position plays a critical role in ensuring that our contact centre operations meet the highest standards of quality.The key responsibilities include:Auditing and analysing contact centre operations to identify areas for improvement.Collaborating with cross-functional teams to implement changes and drive continuous improvement.Developing...

In this role, you will be part of a dynamic team that is passionate about delivering exceptional customer service. As a Phone Support Associate, you will play a critical role in ensuring customer satisfaction by providing timely and effective solutions to customer inquiries and complaints.About the Job:This is an exciting opportunity to join a fast-paced...

Vision Statement: To become a leading player in the food industry by providing high-quality products and excellent customer service.We are looking for a talented Industrial Engineer to join our team at Virginia Food, Inc (VFI). As an internal control and compliance specialist, you will play a crucial role in ensuring that our operational activities are...

Welcome to Neksjob's Help Desk! We are seeking highly skilled Help Desk Experts to join our team. As a Help Desk Expert, you will be the first point of contact for our customers, handling their queries, resolving issues, and providing expert advice on products and services.Qualifications:HS Graduate (old curriculum) or SHS Graduate1 year of call center...

TASQ Staffing Solutions is seeking a skilled QA Analyst to join our team. As a QA Analyst, you will play a critical role in ensuring the quality of services provided by our clients.Key ResponsibilitiesAudit the number of cases/calls as mandated by the client and track performance.Review calls/completed cases for adherence to internal/regulatory...

Job OverviewAt Harbour Centre Port Terminal Subic Inc., we are seeking a skilled Technical IT Expert to join our team. This role is responsible for providing top-notch technical support to ensure seamless operation of our computer systems, hardware, and software.

Job DescriptionThe Real-Time Analyst role involves monitoring and managing real-time contact centre performance to ensure optimal staffing levels and service level adherence. This position requires collaboration with various stakeholders to drive efficiency, reduce wait times, and enhance customer experience.Key ResponsibilitiesAnalyzing and reporting...

**Talent Acquisition:**Talent Outsourcing Channel Solutions is actively seeking a highly skilled and dedicated Fitness Industry Customer Support Expert to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients in the telecommunications industry.About the Role:This is a full-time...

Job DescriptionThe Appointment Scheduling Expert will play a crucial role in helping us grow by reaching potential customers, generating interest, and scheduling appointments for our sales team. Key responsibilities include making outbound calls, scheduling consultations, accurately inputting information, and representing the company in the best way possible...

Company OverviewTDCX provides transformative digital CX solutions to enable world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.We serve clients in fintech, gaming, technology, home sharing, and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint...

Company OverviewHGS Offshore Staffing Solutions provides solutions that help businesses manage their operations efficiently.Job RoleThe Real-Time Analyst is responsible for ensuring that the contact centre operates at optimal levels, providing excellent customer service, and improving employee engagement.Key Skills and QualificationsStrong analytical and...

Job SummaryHGS Offshore Staffing Solutions is seeking a highly skilled Real-Time Analyst to join our team.Job ResponsibilitiesMonitoring and managing real-time contact centre performance to ensure optimal staffing levels and service level adherence.Collaborating with various stakeholders to drive efficiency, reduce wait times, and enhance customer...

Company OverviewUniversal Access and Systems Solutions Inc. is a dynamic organization dedicated to providing exceptional customer experiences through innovative solutions and services. As an Operations Manager, you will play a pivotal role in driving this vision forward.Job DescriptionThis is a leadership position responsible for overseeing the day-to-day...

At Wipro Limited, we are dedicated to delivering innovative solutions that meet our clients' complex digital transformation needs. As a Process Execution Expert, you will play a crucial role in executing processes, driving performance, and delivering results.Responsibilities:Execute process improvements to enhance efficiency and productivity.Maintain strong...