Customer Experience Associate

4 days ago


Cebu City, Central Visayas, Philippines Metacom Careers Full time

Job Description

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We are seeking a Customer Experience Associate to join our team at Metacom Careers. In this role, you will be responsible for delivering exceptional customer service and resolving customer issues in a timely manner.

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Main Tasks:

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  • Process customer orders and respond to customer inquiries\
  • Handle customer complaints and resolve issues through effective problem-solving\
  • Maintain accurate records of customer interactions and transactions\
  • Collaborate with team members to identify opportunities for process improvements\
  • Develop strong communication and interpersonal skills to build strong relationships with customers and colleagues\
  • Meet performance targets for productivity, quality, and customer satisfaction\
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Requirements and Qualifications

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  • High School Graduate (old curriculum) / Senior High School Graduate\
  • With/without BPO experience\
  • Excellent communication skills\
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Benefits and Perks

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  • \
  • Competitive salary and benefits package\
  • Opportunities for career growth and development\
  • Comprehensive HMO coverage\
  • Government mandated benefits and 13th month pay\
  • 22 paid leaves per year\
    • ],


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