Exceptional Customer Service Delivery Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeLogistics Full time A$18,000 - A$24,000

We are seeking a highly organized and proactive Customer Service Coordinator to assist with the day-to-day management of furniture deliveries. This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service.

This is an exciting opportunity for someone who is comfortable working with spreadsheets, order tracking and e-commerce systems. The ideal candidate will be able to multitask and prioritize in a fast-paced environment, while maintaining excellent attention to detail and record keeping skills.

Key Responsibilities:
  • Sending order confirmation emails to customers outlining delivery or pick-up expectations
  • Liaising with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinating and creating a weekly logistics spreadsheet for interstate deliveries
  • Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Tracking, monitoring and following up on deliveries to ensure timely completion
  • Maintaining accurate records of delivery schedules and customer interactions
  • Providing administrative support related to logistics and customer service
Requirements:
  • Previous experience in customer service, logistics or e-commerce operations is preferred
  • Experience with Shopify or similar e-commerce platforms is required
  • Strong written and verbal communication skills are essential for clear and professional customer emails
  • Highly organized with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving skills and a customer-first mindset

This is a remote role that requires flexibility and independence. As a Customer Service Coordinator, you will work closely with our team to deliver exceptional customer service and support.

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