Customer Service and Order Coordinator

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱325,000 - ₱475,000
Job Title: Customer Service & Data Entry Specialist

We are seeking a skilled customer service professional to manage orders, process data accurately, and provide exceptional support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

Key Responsibilities:
  • Order Processing: Enter, update, and verify orders with high accuracy.
  • Customer Service: Respond to inquiries, resolve issues, and provide excellent support via multiple channels.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
Qualifications & Skills:

Experience in e-commerce order processing and data entry is required.

Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports is essential.

Excellent customer service skills with experience in chat, email, and phone support are necessary.

A strong understanding of inventory management and order tracking systems is required.

Familiarity with e-commerce platforms is an advantage.

The ability to multi-task and prioritize tasks in a fast-paced environment is crucial.

Strong written and verbal communication skills in English are required.

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