Exceptional Customer Experience Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱60,000 - ₱100,000
Customer Service Representative

We are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

About the Role:

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong communication skills. You will be handling incoming inquiries, resolving customer issues, and promoting new products and services.

  • Main Responsibilities:
  • Provide excellent customer service and support via phone, email, or chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Analyze customer needs and provide personalized solutions.
  • Work collaboratively with other departments to resolve complex customer issues.
  • Meet or exceed performance metrics and quality standards.
Requirements:

To be successful in this role, you will need:

  • Strong Communication Skills:
  • A high school diploma or equivalent.
  • Previous call center experience is preferred but not required.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent problem-solving skills and attention to detail.
Benefits:

We offer a competitive compensation package, including:

  • HMO Coverage: Medical insurance for you and your family.
  • Dental Coverage: Comprehensive dental insurance.
  • Allowances: Reimbursement for meals, clothing, laundry, and other expenses.
  • Performance Bonuses: Opportunities to earn bonuses based on individual and team performance.
Working Conditions:

This role operates in a professional office environment. The ideal candidate should be able to:

  • Sedentary Work: Sit or stand for long periods while using a computer and telephone headset.
  • Occasional Movement: Move around the office to accomplish tasks.
Conditions of Employment:

All MCI Locations

  • Authorized to Work: Must be authorized to work in the country where the job is based.

Subject to Program and Location

  • Background Investigation: Willingness to submit to a Level II background investigation.
  • Drug Screening: Willingness to submit to a drug screening test.
Reasonable Accommodation:

It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Equal Opportunity Employer:

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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