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Cloud Operations Specialist, FinTech Expert

1 week ago

Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time

At Nasdaq, Inc., we are seeking a seasoned Cloud Operations Specialist to join our team. As a key member of our cloud operations group, you will play a vital role in ensuring the availability and performance of our cloud-based infrastructure.

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week). You will be part of an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward.

You can expect an exciting opportunity to learn & grow and contribute to a global impact we create. In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

Key Responsibilities:
  • Ensure that the overall service (including people/processes/tools/infrastructure) is available and meeting agreed service level requirements.
  • Mentoring of Cloud Operations Analysts
  • Ensure that the customer and operational support environments are sized appropriately (including both increasing resources as needed and reducing resources when not in use)
  • Handle appropriate incidents (and problems) through to resolution, referring and raising to other resolver groups as required
  • Support plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as vital
  • Maintain operational run book, taking input from other teams as required
  • Ensure support for a culture of continuous improvement, including identifying areas for potentially improved automation and feeding back to relevant teams
  • Serve as a technical customer concern point for critical production issues and drive customer concern/resolution of problems into Support and Engineering teams.
Requirements:
  • BS and/or MS or equivalent experience in Computer Science or related field
  • At least 5+ years in a SaaS environment for a managed infrastructure or cloud-based solution
  • Proven understanding of public cloud architecture (Oracle Cloud Infrastructure, AWS)
  • Must have experience in DevOps (or related) or Infrastructure Support
  • Experience in CI, CD, Automation like Jenkins integration tool
  • Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
  • Strong experience with centralized (n-tier) and decentralized (client/server) environment models.