Quality Assurance Team Lead
1 month ago
As a Quality Assurance Team Lead at TASQ Staffing Solutions, you will be responsible for managing a team of quality analysts and ensuring compliance with established processes, policies, and guidelines. Your role will involve monitoring agents, providing feedback and coaching, and analyzing information to build recommendations for process improvement.
Key Responsibilities:
- Manage a team of quality analysts to ensure compliance with established processes, policies, and guidelines.
- Monitor agents for adherence to quality standards and provide feedback and coaching as needed.
- Analyze information to identify areas for process improvement and develop recommendations for change.
- Collaborate with the Central Quality team to conduct process improvements and projects across multiple locations.
- Ensure departmental quality standards are met and maintained.
Requirements:
- Strong analytical and problem-solving skills.
- Ability to work closely with the Central Quality team to conduct process improvements and projects.
- Proven ability to achieve and maintain departmental quality standards.
- Excellent written communication skills, including grammar, spelling, and sentence construction.
- Good PowerPoint and Excel skills.
- Ability to work with team members across locations and communicate with clients.
- Self-starter with ability to work independently and with minimal supervision.
- Team management and performance management skills.
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