Service Delivery Excellence Manager
6 days ago
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To be successful in this role, you will need:
- A minimum of 2-3 years of experience in a supervisory or team leader role, preferably in a telecommunications or customer service environment;
- Strong knowledge of telecommunications products and services (e.g., mobile, broadband, VOIP);
- Proven track record of managing teams to meet KPIs and SLAs;
- Proficient in using CRM systems, workforce management tools, and other contact center technologies;
We are committed to creating a workplace that is inclusive and diverse, and we encourage applications from candidates from all backgrounds.
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Service Delivery Excellence Lead
5 days ago
Manila, National Capital Region, Philippines Blaseek Full timeBlaseek is looking for an exceptional Service Delivery Excellence Lead to join our team and drive excellence in IT service management.The successful candidate will be responsible for optimizing ITSM processes, enhancing IT operations, and implementing best practices to ensure structured and efficient service management.To achieve this, they will govern ITSM...
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Service Delivery Excellence Manager
6 days ago
Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full timeRequirementsBachelor's degree in Business Administration, Management Information Systems, Information Sciences, Engineering, Computer Science, or a related field.3-7+ years of progressive experience in Service Delivery, Operations Management, or Customer Support.Strong program management experience including strategic planning, organization, execution, and...
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Delivery Excellence Manager
6 days ago
Manila, National Capital Region, Philippines Ascendion Full timeWe are seeking a highly skilled Delivery Excellence Manager to lead our IT project activities within the scope of our organization using Agile or waterfall methodology. As a key member of our team, you will be responsible for managing projects and ensuring timely end-to-end delivery.Key Responsibilities:Managing project management responsibilities in either...
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Delivery Excellence Director
5 days ago
Manila, National Capital Region, Philippines Nezda Global Full timeWe're seeking a seasoned professional to join our team as a Delivery Excellence Director at Nezda Global.About the RoleThis is a mid-senior level full-time position responsible for leading service delivery excellence initiatives, ensuring client satisfaction and service quality.ResponsibilitiesDevelop and implement strategies to drive continuous improvement...
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Delivery Excellence Lead
6 days ago
Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full timeCompany Overview:We are Nezda Technologies, Inc., a leading provider of innovative solutions. Our team is passionate about delivering exceptional results and building long-lasting relationships with our clients.Job Description:The Service Delivery Manager plays a crucial role in ensuring the successful delivery of projects and programs. This individual will...
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Service Delivery Manager
6 days ago
Manila, National Capital Region, Philippines Nezda Global Full timeDirect message the job poster from Nezda GlobalFocused on Building Diverse and Inclusive WorkforcesJob Title: Service Delivery ManagerKey Responsibilities:Oversee end-to-end service delivery, ensuring client satisfaction and service quality.Lead and mentor the service delivery team.Manage stakeholder relationships and expectations.Drive continuous...
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Service Delivery Manager
3 days ago
Manila, National Capital Region, Philippines Wipro Technologies Full timeRole SummaryThe successful candidate will be accountable for leading the Service Desk team in delivering high-quality services to our clients. This includes managing service delivery, coaching and developing team members, and ensuring adherence to established processes and procedures.Main ResponsibilitiesProvide leadership and guidance to the Service Desk...
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Delivery Excellence Specialist
5 days ago
Manila, National Capital Region, Philippines VISEO Full timeJob ProfileWe are seeking a highly skilled Service Delivery Manager to join our team.About This JobThis role involves overseeing the delivery of IT services that support our retail operations, including implementing and managing ITIL frameworks, developing and maintaining service level agreements, and collaborating with stakeholders to communicate change...
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Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines VISEO ASIA Full timeVISEO ASIA Manila, National Capital Region, PhilippinesService Delivery ManagerThe Service Delivery Manager will lead our delivery center in Manila. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee...
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IT Service Delivery Manager
5 days ago
Manila, National Capital Region, Philippines Blaseek Full timeWe are looking for an experienced IT Service Delivery Manager to lead and implement ITIL-based processes across the IT organization. This role requires end-to-end ITIL implementation experience and a strategic mindset to optimize IT service delivery, governance, and continuous improvement. The ideal candidate should have a second-level ITIL certification...
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IT Service Delivery Manager
5 days ago
Manila, National Capital Region, Philippines QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH Full timeService Delivery Manager Job DescriptionWe are seeking an experienced IT Service Delivery Manager to join our team. In this role, you will be responsible for managing the delivery of IT services to internal customers.Main ResponsibilitiesManage the delivery of IT services to internal customers, ensuring high levels of satisfaction and quality.Develop and...
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Service Delivery Manager
6 days ago
Manila, National Capital Region, Philippines VISEO Full timeThanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.As a Service Delivery Manager, you will be responsible for overseeing the delivery of IT services that support our retail operations. You will leverage ITIL best practices to ensure that services are delivered efficiently and...
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Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full timeQUALIFICATIONSCollege or University Graduate of any course.ITIL / Agile (Any) Certified.Hands-on experience with software developmentExcellent communication skillsProblem-solving aptitudeExperience in leading a team and stakeholder management.PMP / Prince 2 Certified / MBATechnology or Practice Advocate (Gen AI, RPA, Delivery Excellence, Data Analytics,...
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Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines Jollibee Group Full timeWe are seeking a skilled and motivated Service Delivery Manager to oversee the Managed Service Operations for our data platform. This individual will be responsible for managing the end-to-end service delivery process, ensuring smooth operation of the platform, and maintaining high levels of service quality and client satisfaction. The role involves managing...
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Service Delivery Manager
2 days ago
Manila, National Capital Region, Philippines Wipro Job title Full timeJob Description:Job Function: Customer Service and Information TechnologyThis is a full-time position that requires a high level of technical expertise and customer service skills. The ideal candidate will have a strong background in IT service management and be able to communicate effectively with customers and internal stakeholders.Main...
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Service Delivery Manager
6 days ago
Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full timeJOB ROLE AND RESPONSIBILITIES:Participates in capability presentations, requirements gathering, and proposal preparations for any RF I / RFP / RFQs.Develops required KPIs of project and/or resources and ensures that those KPIs are consistently met and reported to the client.Owns coordination of technical activities with own engineering teams and client...
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Service Delivery Manager
6 days ago
Manila, National Capital Region, Philippines Hemmersbach GmbH & Co. KG Full timeAs a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients.Contact us directly if you have any questions about this open job position.Responsibilities:Have primary responsibility for implementing requirements of the customer contract, defining, planning,...
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IT Service Delivery Manager
6 days ago
Manila, National Capital Region, Philippines AIA Philippines Full timeJob DescriptionThe Service Delivery Manager will oversee the delivery of IT services for in-scope applications used in AIA Philippines' operations.Key Responsibilities:Monitor and manage team performanceManage business unit escalations and ensure production environments are running normallyMonitor production issues and address them in a timely mannerMitigate...
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Service Excellence Director
4 hours ago
Manila, National Capital Region, Philippines Sutherland Global Full timeAbout Sutherland Global:We are a leading provider of business process outsourcing solutions, dedicated to delivering exceptional service to our clients. Our team is passionate about innovation and excellence, and we are seeking a talented individual to join our ranks as a Service Delivery Manager.Job Summary:The Service Delivery Manager will be responsible...
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IT Service Delivery Manager
2 days ago
Manila, National Capital Region, Philippines Probe CX Full timeJob Overview">We are seeking a skilled IT Service Delivery Manager to join our Probe CX team. As an Eastwood Computing Specialist, you will be responsible for ensuring the availability and productivity of computing devices on every seat used by the business.">Main Activities and Responsibilities">Fully onsite duty is required to ensure seamless service...