Virtual Community Coordinator

23 hours ago


Angeles City, Central Luzon, Philippines beBeeCommunity Full time $800,000 - $1,000,000
Job Title:

Virtual Community Coordinator

About the Role:

The Virtual Community Coordinator is responsible for promoting engagement communication strategies to a global community, acting as a stakeholder for both member experience and business needs related to community satisfaction, consolidation, and growth.

This role works with cross-functional teams to ensure approved procedures are followed when communicating with contributors. Key responsibilities include coordinating community activities, managing expectations, improving the community experience, and performing root cause analysis for escalations.

Key Responsibilities:
  • Coordinate virtual community activities to promote engagement and retention
  • Manage community expectations, working to improve the overall experience
  • Liaise with technology development, delivery, and marketing departments as a community stakeholder
  • Analyze community data to inform decisions and drive growth
  • Develop and implement strategies for building and maintaining a large, engaged community
Requirements:

To be successful in this role, you will need:

  • Exceptional communication skills, with the ability to communicate effectively verbally and in writing
  • High-level interpersonal and relationship-building skills, with the ability to interact with stakeholders at all levels
  • Able to work effectively under pressure to meet tight deadlines and ambitious goals
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills
  • Excellent coordination and resource-planning skills
Preferred Qualifications:

Prior experience in vendor management, sourcing, crowdsourcing, talent acquisition, or ATSs development is highly desirable. Additionally, experience working in a multinational/multicultural virtual working environment is essential.



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