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Technical Support Manager

1 week ago

Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Data Platform Resolution Expert

We are looking for an experienced Data Platform Resolution Expert to join our team at weSource Management Consultancy Firm. The ideal candidate will have a strong understanding of data platforms and be able to analyze complex issues to provide effective solutions.

About the Role
  • Analyze and troubleshoot complex data platform issues.
  • Develop and implement process improvements to enhance incident response and resolution.
  • Work closely with cross-functional teams to resolve issues.
  • Analyze trends and metrics to identify areas for improvement.
  • Provide training and knowledge transfer to junior team members.

Requirements:

  • Bachelor's degree in Computer Science, MIS, or related field.
  • Minimum 5 years of experience in data platform support and resolution.
  • Proven track record of resolving complex technical issues.
  • Strong analytical and problem-solving skills.
  • Ability to work in a dynamic environment with changing priorities.