Senior Client Liaison

2 weeks ago

Porac, Philippines beBeeCustomerAdvocate Full time $80,000 - $120,000

Customer Advocate

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About our platform

Our platform is the leading AI-powered customer communications platform. Over 50,000 businesses worldwide rely on it to build stronger customer connections using real-time insights and automation.

At our company, you'll be part of a collaborative team working towards our shared mission of making customers wildly successful. We believe every conversation matters and aim to elevate each one with a platform that drives real-time insights and automation for customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to refine our platform and skills constantly. We seek individuals who meet our high standards and go beyond them. Our ambition is significant, requiring a team operating at the highest level. We look for those with fundamental traits: scrappy, curious, optimistic, persistent, and empathetic.

Your Role

As a key member of our team, you will address complex customer challenges with creative solutions and drive process improvements. This remote role requires full on-camera engagement during core hours from a dedicated workspace, necessitating excellent internet connectivity.

You will be instrumental in the success and retention of our customers, responsible for delivering the absolute highest levels of satisfaction and success in deployment and overall customer journey phases.

What you'll do

  • Lead post-sales activities for our customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within our company, working cross-functionally with Sales, Marketing, Product, Engineering, and Data Science.
  • Develop a positive, trusted relationship with customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee customer adoption, training, and development of best practices to drive incremental value and return on investment.
  • Maintain a deep understanding of our solutions and speak with customers about meaningful features/functionality for their business needs.
  • Manage customer escalations and track accounts to identify churn risks, working proactively to mitigate those risks.

Required Skills

  • 1-5 years of experience in Customer Success.
  • Experience with telecommunications or SaaS providers required.
  • A passion for providing top-notch account management.
  • Excellent time management and organizational skills.
  • A desire to work in a dynamic environment where input is valued to craft offerings and client interactions.

Benefits

We believe in investing in our people. Our company offers competitive benefits and perks alongside a robust training program. Our offices are inclusive, offering a vibrant environment to cultivate collaboration and connection.

We are an equal-opportunity employer, dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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