Healthcare Documentation Coordinator

10 hours ago


Mandaluyong City, National Capital Region, Philippines beBeeSpecialist Full time ₱35,000 - ₱45,000
Job Title: Legal Intake Specialist

The Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process.

  • Key Responsibilities:
    • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
    • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
    • Accurately input all identified providers into the admin application.
  • Request Creation & Quality Control:
    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment:
    • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases:
    • Identify and escalate special provider requirements to the assigned Client Success Manager (CSM).
    • Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.


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