
Healthcare Documentation Coordinator
10 hours ago
The Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process.
- Key Responsibilities:
- Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
- Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
- Accurately input all identified providers into the admin application.
- Request Creation & Quality Control:
- Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
- Prepare accurate base forms before generating submission packets.
- Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
- Request Assignment:
- Assign requests to the appropriate records team members based on workload balance and utilization metrics.
- Handling Special Cases:
- Identify and escalate special provider requirements to the assigned Client Success Manager (CSM).
- Resolve missing, unclear, or conflicting information by liaising with the law firm's case manager.
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Healthcare Documentation Specialist
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