Process Improvement Leader

4 days ago


Pasig, National Capital Region, Philippines Jollibee Group Full time

About the Role

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The Process Improvement Manager for MultiBrand is responsible for integrating different restaurant systems across JFC brands. This involves developing, implementing, and continuously improving Restaurant Operating Systems in multi-brand stores.

This role will also be involved in restaurant engineering through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support business objectives of MultiBrand.

Key Responsibilities:

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  1. Restaurant Operating Systems
  2. Owns Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer feedback, business channel integration, and frictionless store consumer experience.
  3. Leverages data sources and systems to identify opportunities for innovation and recommends solutions to enhance consumer experience and streamline operations.
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Above Restaurant Systems Development Management

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  1. Ensures seamless integration of restaurant systems to improve processes across store functions.
  2. Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
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Business Continuity Planning and Risk Management

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  1. Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
  2. Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
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Position Qualifications

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  1. Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
  2. 5-7 years of relevant experience in a progressive capacity.
  3. Proven ability to work effectively in a team environment and matrix structure.


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