Career in Customer Support

1 day ago

Pasay, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,025,000
Job Title:

A Career in Customer Support

About the Role

This is a fantastic opportunity to work in a fast-paced environment where you will be responsible for providing top-notch customer service and support. As a member of our team, you will be tasked with resolving customer tickets efficiently, addressing issues professionally, and escalating to appropriate teams as needed.

Key Responsibilities
  • Respond to and resolve customer inquiries related to our platform in a timely manner
  • Collaborate with the wider squad to provide best practice system use and education to customers
  • Analyse product functionality and test to identify user errors and root causes, staying aware of product changes and enhancements
  • Conduct triage of customer support issues and assign to the appropriate team or resolve where possible
  • Educate customers across multiple channels (email, chat, phone) on how to get the most out of our platform
  • Use internal tools to maintain records, investigate tickets, and reference customer interactions in accordance with SLAs
Requirements
  • 1–2 years of experience in a customer service/support environment
  • Relevant Australian payroll experience
  • Prior experience in a SaaS customer experience environment
  • Exposure to working in fluid, high-change, high-velocity environments
  • Strong problem solving and troubleshooting skills
  • Ability to manage competing priorities and work autonomously
Benefits

We offer a remote working environment with flexible hours, access to cutting-edge tools, and a collaborative team. You'll have the opportunity to own ESOP and access a wide range of benefits, including generous leave policies, learning and development opportunities, and more.

What We're Looking For

We celebrate diverse perspectives and experiences. If you're passionate about delivering exceptional customer service and support, we want to hear from you.

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