Digital Community Manager

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeUpselling Full time ₱400,000 - ₱800,000
Online Chat Specialist for Digital Growth

We are looking for a highly skilled Online Chat Specialist to support the growth of our clients' online presence through real-time chat engagement.

This is a remote position offering a competitive rate with opportunities for advancement and bonuses.

Key Responsibilities:
  • Engage with fans and followers on behalf of clients via online chat platforms, ensuring a positive experience.
  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a customer-focused manner.
  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
Ideal Candidate Profile:
  • Proven experience in customer support, sales, or chat moderation, preferably within the digital sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.
  • Familiarity with CRM tools and online chat software.
Benefits:
  • Fixed base rate plus commission on upsells and conversions.
  • Opportunities for advancement and performance-based bonuses.
  • Flexible scheduling options and remote work environment.
Why Work with Us?
  • Represent high-profile clients and help grow their online communities.
  • Be part of a dynamic, supportive team that values innovation and results.
  • Access to ongoing training and professional development.

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