Surveillance Operations Coordinator

5 days ago

Pasig, National Capital Region, Philippines beBeeCompliance Full time ₱28,363 - ₱383,275
Security Operations Specialist

This role oversees live surveillance of sites monitored by Enterprise Management Solutions.

The Security Operations Specialist plays a critical part in reducing fraud, ensuring safety, and maintaining policy compliance across monitored properties.

  • Monitor live security camera feeds across multiple facilities
  • Issue disciplinary action as needed with approval from CHRO
  • Identify and document unauthorized staff departures and clock out employees who leave while still punched in
  • Monitor entrances/exits and provide door access for staff and approved visitors at high-security locations
  • Observe for theft, physical altercations, medical emergencies, or behavioral incidents and escalate appropriately
  • Watch designated areas including medication carts, cash drawers, and food supply rooms
  • Track scheduled shifts and initiate calls for replacement staff when on-duty personnel are absent or do not show up
  • Record all incidents, observations, and enforcement actions in a daily security log
  • Notify supervisors and administrators immediately of any suspected abuse, neglect, theft, or policy violation
  • Review and store footage needed for internal investigations or external reporting
Additional Responsibilities:
  • Assist supervisor with work-related tasks as requested, taking initiative where possible
  • Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
  • Support maintenance of a safe work environment by participating in drills and safety trainings as requested
  • Maintain confidentiality of all records, especially those relating to client treatment or financial information
  • Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by supervisor
  • Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance
  • Respond to after-hours alerts or calls to verify and investigate security-related issues
  • Assist with onboarding new monitoring tools or upgrades to surveillance systems
  • Participate in periodic drills or simulations of emergency response procedures
  • Test access control systems, cameras, and communication lines to ensure reliability

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