IT Operations Manager

6 days ago

Bay, Philippines beBeeITSpecialist Full time ₱600,000 - ₱800,000
Job Description

The IT Specialist plays a pivotal role in ensuring the seamless operation of our organization's IT systems, encompassing hardware, software, and network infrastructure. This position involves providing technical support for users, resolving network issues, and guaranteeing the security and efficiency of our IT environment.

Key Responsibilities
  • Install, configure, and maintain both applications and hardware to ensure optimal system performance and operational efficiency.
  • Administer and maintain company IT systems, including servers, network infrastructure, and workstations, ensuring all software and hardware are up-to-date and functioning correctly.
  • Diagnose and troubleshoot network issues, including local area connections, internet connectivity, and Wi-Fi problems.
  • Provide level 1 technical support for staff members, addressing issues with printers, email, file servers, communication systems (internet, local area network, telephone systems), and other IT-related concerns.
  • Respond to individual users' technical difficulties, offer instructions, training, and troubleshooting assistance. Help users better understand and navigate common IT problems.
  • Maintain accurate and up-to-date technical documentation, including network configurations, troubleshooting procedures, system specifications, and other relevant technical materials.
  • Regularly update and patch software, security systems, and operating systems to ensure compliance with the latest updates and prevent system vulnerabilities.
  • Collaborate with cross-functional teams to assess IT needs and ensure that IT services meet the demands of the business.
  • Additional tasks and responsibilities may be assigned as necessary to meet the needs of the organization.
Required Skills and Qualifications
  • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
  • No specific licensure required, but certifications in IT support, networking are preferred.
  • At least 1-2 years of experience in IT support, including experience with hardware/software installation, network troubleshooting, and providing user support.
  • Relevant certifications in networking, system administration, or cybersecurity (e.g., CompTIA A+, Cisco CCNA, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP).

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