Laboratory Application Support Specialist
1 month ago
We are seeking a highly skilled Laboratory Application Support specialist to join our team at Vertere Global Solutions, Inc. As a key member of our support team, you will be responsible for providing timely and effective support to our customers.
Key Responsibilities:- Monitor, triage, and resolve tickets submitted by users for incidents and requests.
- As a Level 2 support specialist, contact submitters to understand issues and attempt resolution.
- Escalate tickets to the development team following the bug process.
- Maintain required SLAs for timely resolution of submitted incidents.
- Provide global coverage with the support team on various Laboratory Applications and integrations.
- Promote objects between DEV, QA, and PROD environments to facilitate bug fixes and release improvements.
- Evaluate and/or update application product documentation.
- Develop knowledge of support requirements, SLAs, and enhancement requests for all versions of current and future deployed Laboratory Applications.
- Manage support documentation for end-user and support training purposes.
- Assess issues versus enhancement requests and coordinate with end-users, Subject Matter Experts, and Process Owners for their proper resolutions.
- Experience in Level 2 technical support in any application.
- Knowledge of Laboratory Process Flow.
- Excellent communication skills (written and verbal).
- Ability to converse in English.
- Willingness to adjust work schedule with different time zones when needed.
- Knowledge/Experience of LabWare LIMS.
- Knowledge/Experience of Service Now or any ticket handling application.
- Knowledge/Experience of Azure Dev Ops for creating/managing bugs.
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Technical Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Vertere Global Solutions, Inc Full timeJob SummaryVertere Global Solutions, Inc is seeking a highly skilled Technical Support Specialist - Laboratory Applications to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our laboratory applications users.Key Responsibilities:Incident Management: Monitor, triage, resolve or escalate...
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Senior Technical Support Specialist
2 days ago
Taguig, National Capital Region, Philippines Vertere Global Solutions, Inc Full timeVertere Global Solutions, Inc.We are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our support group, you will be responsible for providing timely and effective technical assistance to our clients.Job SummaryThe successful candidate will have experience in Level 2 technical support and a strong...
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Application Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Title: Application SupportWe are seeking a highly skilled Application Support Specialist to join our team at Nityo Infotech.Responsibilities:Provide technical support for our applications and databases.Troubleshoot and resolve issues related to PL/SQL, SQL, and UNIX.Collaborate with cross-functional teams to ensure seamless application...
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Application Support Specialist
3 weeks ago
Taguig, National Capital Region, Philippines ABSI Full timeJob Title: Application Support SpecialistJob Summary:The Application Support Specialist for Oracle Retail will be responsible for ensuring the performance and reliability of Oracle Retail applications. This role will focus on resolving technical issues, optimizing system performance, and collaborating with cross-functional teams to troubleshoot and enhance...
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Application Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob DescriptionAt Hunter's Hub Inc., we are looking for a highly skilled Application Support Specialist to join our team.Key Responsibilities:Offer first-level support to end-users by troubleshooting and resolving issues related to insurance operations and financial services applications.Utilize basic SQL queries and scripting skills to analyze, diagnose,...
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Application Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Hunters hub Incorporated Full timeJob RequirementsWe are seeking a highly skilled Application Support Specialist to join our team at Hunters Hub Incorporated.Key Responsibilities:Provide technical support for applications and systemsCollaborate with cross-functional teams to resolve issuesDevelop and maintain technical documentationStay up-to-date with industry trends and...
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Application Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Summary:We are seeking a highly skilled Application Support Specialist to join our team at Nityo Infotech. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our applications.Key Responsibilities: Provide technical support to clients via phone, email, or...
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IT Application Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeJob Title: IT Application Support SpecialistNityo Infotech is seeking an experienced System Analyst to join our team. The ideal candidate will have a strong background in Unix and Shell Scripting, with experience in Python, SQL, and XML.Key Responsibilities:Provide technical support for IT applicationsAnalyze and resolve system issuesDevelop and implement...
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Retail Application Support Specialist
1 week ago
Taguig, National Capital Region, Philippines ABSI Full timeThe Role OverviewWe are seeking a highly skilled Retail Application Support Specialist to join our team at ABSI. As a key member of our support team, you will be responsible for ensuring the smooth operation of our Oracle Retail applications.
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Application Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Application Support Specialist to join our team at Hunter's Hub Inc. The ideal candidate will have a strong background in technical support, insurance operations, and financial services.Key ResponsibilitiesProvide first-level support to end-users by troubleshooting and resolving issues related to...
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SQL Application Support Specialist
4 weeks ago
Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob Title: SQL Application Support SpecialistJob Summary: We are seeking a skilled SQL Application Support Specialist to join our team at Hunter's Hub Incorporated. The successful candidate will provide first-level support to end-users by troubleshooting and resolving issues related to insurance operations and financial services applications.Key...
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Senior Application Support Specialist
2 days ago
Taguig, National Capital Region, Philippines Cobden and Carter International Full time**Job Title:** Senior Application Support SpecialistCobden & Carter International is seeking a highly skilled Senior Application Support Specialist to join our team. This role involves providing technical assistance and troubleshooting for software applications, ensuring they function smoothly for end-users.The ideal candidate will have a strong...
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Application Specialist
1 month ago
Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob Title: Expert Application SpecialistExpert Application Specialist is a key member of the Management team with substantial leadership responsibility, overseeing the subject matter expertise on end-user support, continuous improvement, and optimization of business application service operations in assigned business applications and Business Application...
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Mid Application Support Specialist
2 days ago
Taguig, National Capital Region, Philippines Cobden and Carter International Full timeAt Cobden and Carter International, we are seeking an experienced Operations Enablement Expert to join our team. This is a challenging role that requires strong technical skills and excellent communication abilities.The estimated annual salary for this position is $80,000 - $110,000 based on the location in BGC, Taguig and industry standards.About the...
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Application Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeJob Title: Application Support AnalystAt Ayuda Business Management Solution Inc, we are seeking a highly skilled Application Support Analyst to join our team. As a key member of our Support Team, you will be responsible for ensuring the smooth operation of our production systems.Key Responsibilities:Monitor and control production systems, including KPI/SLA...
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Application Specialist
1 month ago
Taguig, National Capital Region, Philippines Nityo Infotech Full time### Job Summary We are seeking a highly skilled and experienced professional to join our team as an Application Support specialist at Nityo Infotech. The successful candidate will be responsible for providing technical support and assistance to our clients and internal teams. ### Key Responsibilities * Provide technical support and assistance to clients...
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Application Support Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeJob DescriptionAt Ayuda Business Management Solution Inc., we are seeking a highly skilled Application Support Analyst to join our team. As a key member of our Support Team, you will be responsible for ensuring the smooth operation of our production systems.Key Responsibilities:Monitor and control system performance and availability, including KPI/SLA...
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Application Specialist
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeWork Schedule: Monday - Friday, 8:30 AM - 5:30 PMSalary: Up to ₱100,000 + benefitsLocation: BGC, TaguigQualifications:Bachelor's degree in Information Technology or a related fieldAt least 3 years of experience in PL/SQLProficiency in Unix/OracleAt Nityo Infotech, we are seeking a highly skilled and experienced IT professional to join our team as a...
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Senior Application Specialist
1 month ago
Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full timeJob SummaryAs a Senior Application Specialist at Hunter's Hub Inc., you will play a crucial role in ensuring the smooth operation of our business applications. This mid-level professional position requires extensive subject matter expertise in assigned business applications and our platform, with a focus on end-user support, continuous improvement, and...
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SQL Application Support Specialist
1 month ago
Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full timeJob Title: SQL Application SupportAt Hunter's Hub Incorporated, we are seeking a highly skilled SQL Application Support professional to join our team. As a key member of our support team, you will be responsible for providing timely and effective support to our end-users, ensuring that they have the necessary tools and resources to perform their jobs...