SQL Application Support Specialist
1 month ago
At Hunter's Hub Incorporated, we are seeking a highly skilled SQL Application Support professional to join our team. As a key member of our support team, you will be responsible for providing timely and effective support to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities:- Provide first-level support to end-users, troubleshooting and resolving issues related to insurance operations and financial services applications.
- Utilize basic SQL queries and scripting skills to analyze, diagnose, and resolve application issues.
- Support database management tasks and assist in data extraction and reporting.
- Work closely with internal teams, including development, QA, and IT operations, to escalate and resolve complex issues.
- Assist in creating and updating user manuals, knowledge base articles, and training materials.
- Provide training sessions to end-users on new features, best practices, and troubleshooting steps.
- Log and track incidents, problems, and service requests using our company's ticketing system.
- Perform root cause analysis to prevent recurring issues and contribute to continuous improvement initiatives.
- Liaise with clients to understand their needs, address their concerns, and ensure high levels of customer satisfaction.
- Bachelor's Degree
- At least 1 year of experience as an Application Support or related IT job
- Application Support or Tech Support experience
- Proficient in SQL and Scripting
- Experience in programming languages used in scripting
- Working knowledge of Microsoft Office Applications and collaboration tools
We are looking for a highly motivated and detail-oriented individual who is passionate about providing exceptional support to our end-users. If you have a strong background in SQL and application support, and are looking for a challenging and rewarding role, please submit your application.
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