SQL Application Support Specialist

1 month ago


Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Title: SQL Application Support

At Hunter's Hub Incorporated, we are seeking a highly skilled SQL Application Support professional to join our team. As a key member of our support team, you will be responsible for providing timely and effective support to our end-users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide first-level support to end-users, troubleshooting and resolving issues related to insurance operations and financial services applications.
  • Utilize basic SQL queries and scripting skills to analyze, diagnose, and resolve application issues.
  • Support database management tasks and assist in data extraction and reporting.
  • Work closely with internal teams, including development, QA, and IT operations, to escalate and resolve complex issues.
  • Assist in creating and updating user manuals, knowledge base articles, and training materials.
  • Provide training sessions to end-users on new features, best practices, and troubleshooting steps.
  • Log and track incidents, problems, and service requests using our company's ticketing system.
  • Perform root cause analysis to prevent recurring issues and contribute to continuous improvement initiatives.
  • Liaise with clients to understand their needs, address their concerns, and ensure high levels of customer satisfaction.
Qualifications:
  • Bachelor's Degree
  • At least 1 year of experience as an Application Support or related IT job
  • Application Support or Tech Support experience
  • Proficient in SQL and Scripting
  • Experience in programming languages used in scripting
  • Working knowledge of Microsoft Office Applications and collaboration tools

We are looking for a highly motivated and detail-oriented individual who is passionate about providing exceptional support to our end-users. If you have a strong background in SQL and application support, and are looking for a challenging and rewarding role, please submit your application.



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