Application Support Specialist

2 months ago


Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time
Job Title: Application Support Analyst

At Ayuda Business Management Solution Inc, we are seeking a highly skilled Application Support Analyst to join our team. As a key member of our Support Team, you will be responsible for ensuring the smooth operation of our production systems.

Key Responsibilities:
  • Monitor and control production systems, including KPI/SLA tracking, system performance analysis, and alert monitoring.
  • Investigate and resolve technical issues escalated by internal and external customers.
  • Collaborate with the Technical Training Manager to develop and execute in-depth training on Support-related tools and processes.
  • Contribute to the company's knowledge base and improve technical documentation, including troubleshooting guides.
  • Provide technical support to end-users, including training and instruction on system use.
  • Enhance internal processes, such as improving issue visibility for API users and internal stakeholders.
  • Participate in on-call coverage to support issue and incident management processes.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
  • 4+ years of relevant work experience in Technical and/or Application Support, with strong knowledge of API monitoring and troubleshooting.
  • Mid-level to advanced experience with databases, SQL, APIs, and networking architectures.
  • Experience with Python, PostgreSQL, and AWS Services, such as Cloudwatch.
What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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