Application Troubleshooter

7 days ago


Manila, National Capital Region, Philippines Chevron Full time

Chevron invests in its people to build technical and professional competencies through various training opportunities, development programs, mentoring/coaching engagements, and certification courses.

System Support Analyst Job Summary

The System Support Analyst is responsible for providing technical support and troubleshooting for both in-house developed software applications and third-party software products.

Key duties include managing software configuration, testing, and deployment. Additionally, this role involves collaborating with cross-functional teams to address software issues and implement updates or patches.

Key Responsibilities

  • Provide technical support for complex issues, monitor system performance, and ensure the availability and reliability of both in-house and third-party software applications.
  • Manage the entire software application lifecycle from installation, configuration, and deployment to maintenance and upgrades.
  • Collaborate with development teams to resolve issues and maintain relationships with software vendors.
  • Develop junior team members and conduct training sessions for end-users.
  • Stay current with industry trends and emerging technologies.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 3+ years of experience as a System Support Analyst or similar role.
  • Strong skills in supporting, troubleshooting, and monitoring software applications.
  • Experience with RESTful APIs.
  • Proficiency in database management and query languages like SQL.
  • Knowledge of software testing methodologies.
  • Experience in user access management and application security.
  • Excellent business analysis, problem-solving, and analytical skills.


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