Application Infrastructure Manager
6 days ago
We are seeking an experienced Platform Support Expert to join our team. This role involves supporting our digital solutions and global clients, with a focus on delivering high-quality technical support and expertise.
Responsibilities- Analyze solutions, client requests, and operational procedures to identify opportunities for tooling and automation.
- Participate in root cause analysis, troubleshooting, and application monitoring to discover automation opportunities.
- Find permanent or automated solutions to system issues through analysis and troubleshooting.
- Join critical incident calls to assist in tuning and scaling the application as needed.
- Communicate proactively with engineers and DevOps teams to resolve issues.
- Manage application monitor notifications and review systems to proactively address problems, ensuring optimal performance.
- Participate in on-camera team meetings and contribute actively.
- Ensure high customer satisfaction by assisting with escalated requests or issues until resolution.
- Onboard and configure new clients onto our digital solutions and applications.
- Document previous 'tribal knowledge' and work to eliminate technical debt.
- Bachelor's Degree in IT, Computer Engineering, or MCA, or equivalent.
- 3+ years of relevant work experience within Application Support.
- Minimum of 3+ years experience creating tools for automation, debugging, and monitoring for enterprise-level applications.
- Experience in cloud applications (Azure, AWS, Google Cloud).
- Deep understanding of common scripting languages (Python, Bash) to create tools for automation, enablement, and monitoring.
- Experience in troubleshooting enterprise-level applications.
- Proficiency in Linux/Unix operating systems.
- Experience using REST APIs and/or Postman.
- Ability to write basic SQL and Elasticsearch queries.
- Experience in full-stack troubleshooting.
- Strong preference for experience with Google Cloud Platform or other cloud platforms.
- Capability to work in a fast-paced, collaborative environment with minimal supervision.
- Strong written and verbal communication skills.
- Ability to thrive in a 100% remote, collaborative, and cross-functional team environment.
- Flexible in working with different time zones.
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