Application Infrastructure Manager

6 days ago


Manila, National Capital Region, Philippines Iron Mountain Full time
Job Details

We are seeking an experienced Platform Support Expert to join our team. This role involves supporting our digital solutions and global clients, with a focus on delivering high-quality technical support and expertise.

Responsibilities
  • Analyze solutions, client requests, and operational procedures to identify opportunities for tooling and automation.
  • Participate in root cause analysis, troubleshooting, and application monitoring to discover automation opportunities.
  • Find permanent or automated solutions to system issues through analysis and troubleshooting.
  • Join critical incident calls to assist in tuning and scaling the application as needed.
  • Communicate proactively with engineers and DevOps teams to resolve issues.
  • Manage application monitor notifications and review systems to proactively address problems, ensuring optimal performance.
  • Participate in on-camera team meetings and contribute actively.
  • Ensure high customer satisfaction by assisting with escalated requests or issues until resolution.
  • Onboard and configure new clients onto our digital solutions and applications.
  • Document previous 'tribal knowledge' and work to eliminate technical debt.
Requirements
  • Bachelor's Degree in IT, Computer Engineering, or MCA, or equivalent.
  • 3+ years of relevant work experience within Application Support.
  • Minimum of 3+ years experience creating tools for automation, debugging, and monitoring for enterprise-level applications.
  • Experience in cloud applications (Azure, AWS, Google Cloud).
  • Deep understanding of common scripting languages (Python, Bash) to create tools for automation, enablement, and monitoring.
  • Experience in troubleshooting enterprise-level applications.
  • Proficiency in Linux/Unix operating systems.
  • Experience using REST APIs and/or Postman.
  • Ability to write basic SQL and Elasticsearch queries.
  • Experience in full-stack troubleshooting.
  • Strong preference for experience with Google Cloud Platform or other cloud platforms.
  • Capability to work in a fast-paced, collaborative environment with minimal supervision.
  • Strong written and verbal communication skills.
  • Ability to thrive in a 100% remote, collaborative, and cross-functional team environment.
  • Flexible in working with different time zones.


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