Customer Relationship Optimization Lead

6 days ago


Pasig, National Capital Region, Philippines Grab Full time

We are committed to building an inclusive and equitable workplace at Grab. As an equal opportunity employer, we consider all candidates fairly and equally regardless of attributes. As a Regional CRM Manager, you'll play a key role in driving seamless Customer Relationship Management (CRM) integration and performance enhancements.

About the Position

You will lead the development and customization of our Microsoft Dynamics 365 CRM platform, ensuring tailored solutions to meet business needs. Your expertise will enhance customer engagement and improve operations.

The Key Responsibilities Include:

  • Collaborating with stakeholders to understand functional requirements and challenges.
  • Documenting user stories and technical solutions.
  • Developing and implementing customized solutions on the Microsoft Dynamics 365 CRM platform.
  • Improving workflows, validation rules, and dashboards within the CRM system.
  • Mentoring team members on CRM customization and configuration.


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