Advanced User Management Specialist

5 hours ago

Province of Palawan, Mimaropa, Philippines beBeeUser Full time ₱450,000 - ₱800,000
Job Summary

The company is seeking a skilled User Management Agent to provide frontline user management and customer support.

Responsibilities:
  • Process user management worklist requests within set service level agreements (SLA).
  • Provide updates to relevant teams on the creation/maintenance of client-supported product accounts.
  • Communicate with sponsors via email regarding issues on the creation/maintenance of supported products.
  • Ensure all data is entered/updated correctly in the CRM system.
  • Perform database system performance reporting tasks.
  • Root Cause Analysis ticket owner for alerts and errors generated by supported products.
  • Complete Quality Control activities for User Management tasks completed by other Helpdesk Administrators.
  • Complete site allocation for all client-supported product users in a timely fashion.
  • Escalate promptly to Shared UM Team Lead any issues with the completion of User Management or compliance with SLA.
  • Ensure compliance with customer Data Privacy and Security Policy.
Requirements:

To be successful in this role, you must possess good working knowledge of Microsoft Office tools, be computer and internet-savvy, and have experience with call/contact center ticketing tools. You should also have excellent written and verbal communication skills, as well as the ability to learn new skills and grow with the company.

Qualifications:
  • At least high school diploma or equivalent.
  • One year of experience in User Management or data entry.
  • Previous experience in SSC/BPO and customer service is an asset.
  • Excellent communication skills in English at all levels.
Benefits:
  • Competitive compensation packages.
  • Medical and dental coverage.
  • Life insurance.
  • Non-taxable allowances.
  • Night differential.
  • Much more.

Work Environment:

Transcosmos is proud of its fun, healthy, and encouraging work environment located in a premium district.

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