
Senior Technical Operations Manager
21 hours ago
About the Role:
The primary focus of this position is to oversee a team of technical support specialists as they provide assistance to ensure the successful support of users and continuous improvement of team capabilities and performance.
Key Responsibilities:
- Manage own time effectively to ensure leadership duties are carried out while maintaining a reasonable volume of case work.
- Lead by example in case quality.
- Proactively support users of our products ensuring problem resolution system access optimal system performance and overall customer satisfaction.
Qualifications:
- Experience in building customer relationships
- At least 2 years experience in a technical support team
- Bachelor's Degree in Computer Science or equivalent work experience
- Team leadership supervisory experience
Additional Information:
This role offers an opportunity for professional growth and development with opportunities for advancement. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service we would like to hear from you.
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