Senior Technical Support Specialist

18 hours ago


Quezon City, National Capital Region, Philippines Strategic Networks Inc. Full time
Job Summary
Skillful and dedicated technical professional sought to provide exceptional support services for clients. As a key member of our team, the successful candidate will be responsible for delivering top-notch assistance in resolving hardware and software issues, network diagnostics, and more. Key responsibilities include collaborating with senior engineers and team leaders on critical technical matters, setting up new user accounts, conducting walkthroughs, and owning assigned incident tickets. A proactive approach is essential in maintaining high levels of program knowledge and customer satisfaction.

About Us
Strategic Networks Inc. is committed to excellence in providing innovative solutions to meet our clients' needs. Our collaborative work environment fosters growth and development opportunities for our employees. We strive to exceed expectations in quality, productivity, and compliance.

Key Responsibilities
- Provide expert-level technical support via various channels, including phone, email, and remote access
- Collaborate with senior technical support engineers and team leaders on complex technical issues
- Manage and maintain accurate records of incidents, resolutions, and client interactions
- Set up and configure new user accounts and profiles
- Conduct thorough walkthroughs and training sessions for staff and clients
- Analyze root causes and develop timely resolutions for technical issues
- Proactively update clients on request status and progress
- Develop and maintain comprehensive knowledge of our products and services
- Foster positive working relationships with colleagues and supervisors

Requirements
- Strong technical background in hardware, software, and network systems
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks efficiently
- Strong attention to detail and organizational skills

Benefits
Strategic Networks Inc. offers a competitive benefits package that includes opportunities for growth, flexible work arrangements, and a dynamic work environment.

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