Automation & Process Improvement Specialist

4 hours ago

Caloocan City, National Capital Region, Philippines beBeeOperations Full time $50,000 - $75,000
Service Operations Excellence Role

To drive transformative impact, we're seeking an expert in service operations to own specific business problems within the service journey and drive process redesign supported by targeted automation and AI applications. The focus will be on outcomes – faster resolution, more consistent quality, and smarter operations – not just system configuration.

About the Role
  • Identify opportunities for new processes or fundamental shifts in existing ones driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness combining policy process and automation to achieve breakthrough results.
  • Partner with QA analytics data science and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design decision tree logic and automation flows when needed always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
  • Document frameworks playbooks and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.
Requirements
  • 3–5 years of experience in service operations continuous improvement or CX strategy with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking ability to simplify complex systems reduce handoffs and eliminate waste with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments e.g. bots agent assist self-service and a vision for their transformative potential.
  • Comfortable leading discovery facilitation and cross-functional problem-solving with a focus on groundbreaking solutions.
  • Strong business judgment able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.
  • Passion for building excellent scalable systems that represent a paradigm shift not just optimizing existing tools.

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