Workforce Optimization Specialist

3 weeks ago


Davao City, Davao, Philippines Neksjob Full time

Neksjob seeks a skilled Workforce Optimization Specialist to join our team. As a key member of our operations team, you will be responsible for optimizing our workforce management processes to drive efficiency and productivity.

Estimated salary range is $40,000 - $60,000 per year, depending on experience and qualifications.

The ideal candidate will have at least 6 months to 1 year of experience in a related field, such as Business Process Outsourcing (BPO) or Workforce Management (WFM).

In this role, you will serve as the first point of escalation for Intraday Analysts, handling misses in Service Level (SL) or challenges with Operations in executing real-time action plans. You will also function as the primary contact for reporting inquiries or troubleshooting reports, providing input to the WFM team to conceptualize intraday reports that drive efficiency and support Operations performance.

You will be responsible for generating performance reports and providing recommendations based on performance trends. Additionally, you will automate reports to reduce inefficiencies by designing macros.

A successful candidate will possess excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a team. Proficiency in MS Office, particularly Excel, is required, and experience with WFM tools such as eWFM, IEX, CMS Avaya, Blue Pumpkin, or Aspect is highly desirable.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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