CX Innovation Specialist
6 days ago
About Us:
At Hr1001, we provide tech-enabled customer experiences at scale for the world's biggest brands. Backed by 25 years of industry-leading expertise, we consistently invest in technology and talent to move companies forward.
Our Team: We are a collaborative and supportive team that prioritizes innovation and exceptional service. Our culture is fantastic, with a lot of opportunities for advancement.
About the Role:
We are seeking an experienced CX Innovation Specialist to join our team. As a key member of our team, you will be responsible for ensuring training is innovative, engaging, and appealing to today's learners.
Responsibilities:
- Manage content review and approval process
- Collect and analyze quantitative and qualitative data to develop fact-based recommendations
- Manage all project/program change requests
Requirements:
- At least 1 year experience in Customer Service
- Excellent English communication skills
Why Choose Us:
We offer a competitive salary range of $50,000 - $80,000 per year, depending on your experience. Additionally, we provide a range of benefits, including flexible working hours, professional development opportunities, and a supportive work environment.
About Alorica:
Alorica provides tech-enabled customer experiences at scale for the world's biggest brands. We take DEI seriously and have an award-winning, inclusive culture that keeps our global workforce engaged and performing their best for our customers.
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