Remote Customer Service Representative Opportunity

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $50,000
Customer Service Representative Job Description

This is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be the face of our company and interact with customers daily.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and providing solutions to meet their needs.

  • Handle customer calls, emails, and chats professionally and efficiently.
  • Resolve customer complaints and concerns in a timely manner.
  • Provide accurate information and product knowledge to customers.

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer service. If you are a team player who is committed to excellence, we want to hear from you

Key Responsibilities

In this role, you will be responsible for:

  • Handling inbound and outbound calls professionally and efficiently.
  • Resolving customer issues on the first call through effective problem-solving.
  • Researching and retrieving information across systems to support customer needs.

You will also be responsible for maintaining accurate records and reports, ensuring compliance with company policies and procedures, and staying up-to-date with training and development opportunities.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Previous customer service experience, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

You must also be proficient in using computer software and technology, including CRM systems and email platforms.

Benefits

We offer a competitive salary and benefits package, including:

  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Generous paid time off and holidays.

We are an equal opportunity employer and welcome applications from diverse candidates.

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