Remote Customer Service Representative
7 days ago
We are seeking highly skilled customer service professionals to join our team as Remote Customer Service Representatives.
In this role, you will be responsible for handling inbound and outbound calls professionally and efficiently. You will be the face of our company, providing exceptional customer experiences that drive loyalty and retention.
To succeed in this position, you must have strong communication skills, both written and verbal. You should be able to work independently with minimal supervision and maintain a professional demeanor in a fast-paced environment.
- Handle inbound and outbound calls using available resources.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Provide timely and accurate responses to customer inquiries.
- Proactively identify opportunities to upsell or cross-sell products or services.
- Collaborate with internal teams to resolve complex customer issues.
- 2+ years of experience in customer-facing roles.
- High school diploma or equivalent required; degree preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment with frequent changes in priorities.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Competitive compensation package.
- Comprehensive benefits package including health insurance, dental coverage, and 401(k) matching.
- Opportunities for career growth and advancement.
- Recognition and rewards program.
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