Customer Service Representative

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $50,000
Job Summary:

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative. This role involves providing exceptional support to customers through various communication channels, ensuring their needs are met and issues are resolved efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing accurate and timely resolutions to their concerns.

• Utilize problem-solving skills to identify and resolve customer complaints in a fair and professional manner.

• Collaborate with internal teams to provide seamless customer experiences and achieve business objectives.

• Develop and maintain a thorough knowledge of our products and services to effectively address customer queries.

• Maintain accurate records of customer interactions and issues escalated to higher management.

Requirements:

• High school diploma or equivalent required; relevant experience preferred.

• Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.

• Strong computer navigation skills and proficiency in using customer service software.

• Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.

• Basic math skills and attention to detail for processing transactions and resolving issues.

What We Offer:

• Opportunity to work with a dynamic team in a remote setting.

• Comprehensive training program to enhance your customer service skills and product knowledge.

• Collaborative and supportive work environment that encourages growth and development.

• Competitive compensation and benefits package.

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