Training and Quality Director

7 days ago


Davao City, Davao, Philippines Dynata Full time

We are seeking an experienced Training and Quality Director to oversee the development, implementation, and continuous improvement of training and quality assurance programs across all global operations. As a strategic leader, you will be responsible for managing training and quality teams, ensuring alignment with business goals, and fostering a culture of continuous improvement and excellence.

About the Role:

This is a unique opportunity to join our team as a Quality Assurance Lead, where you will be responsible for establishing quality assurance policies and procedures to ensure service excellence across all customer touchpoints. You will also design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.

Key Responsibilities:

  1. Develop and execute a global strategy for training and quality assurance that aligns with organizational goals.
  2. Design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.
  3. Establish quality assurance policies and procedures to ensure service excellence across all customer touchpoints.
  4. Monitor and evaluate the effectiveness of training and quality assurance programs, making adjustments as necessary.

About Dynata:

Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that we manage and maintain. With a reach that encompasses 60+ million people globally, Dynata is the cornerstone for precise, trustworthy quality data. We have built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising.



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