Workforce Optimization Specialist
5 days ago
The Workforce Real-Time Analyst plays a vital role in ensuring the seamless delivery of services by monitoring real-time operations and taking necessary actions to achieve service level agreements (SLAs). This position requires close collaboration with the Workforce Management team, Service Delivery team, and other departments to optimize productivity, efficiency, and customer satisfaction.
This is an opportunity to work in a dynamic environment where you will be responsible for analyzing real-time data to identify trends and patterns, and providing insights and recommendations to improve team member performance. You will also manage service levels, staffing levels, and call routing to optimize productivity, efficiency, and customer satisfaction.
Key responsibilities include:
- Monitoring real-time operations to ensure SLAs are achieved
- Analyzing real-time data to identify trends and patterns
- Providing insights and recommendations to improve team member performance
- Managing service levels, staffing levels, and call routing
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Workforce Optimization Specialist
18 hours ago
Makati City, National Capital Region, Philippines Neksjob Philippines Full timeNeksjob Philippines seeks a highly skilled Workforce Optimization Specialist to drive strategic workforce planning and improve operational efficiency. The successful candidate will be responsible for developing and managing forecasting and scheduling systems to optimize workforce utilization.The ideal candidate will have strong analytical skills, with...
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Workforce Optimization Specialist
3 days ago
Quezon City, National Capital Region, Philippines LeadAdvisors Full timeAbout the Role:">We are seeking a skilled Workforce Optimization Specialist to join our team. As a Workforce Optimization Specialist, you will play a critical role in optimizing scheduling, forecasting, and real-time monitoring for our BPO operations. You will be responsible for ensuring that staffing levels align with business needs, maximizing efficiency...
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Workforce Optimization Specialist
5 days ago
Quezon City, National Capital Region, Philippines SupportNinja Full timeKey ResponsibilitiesOptimize workforce operations to meet business needs.Develop and implement accurate workforce forecasts.Maintain long-term and short-term staffing plans.Design and implement scheduling processes.Analyze workforce performance metrics.What We OfferCompetitive salary and benefits package.Opportunities for career growth and development.A...
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Workforce Optimization Specialist
4 days ago
Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeCompany OverviewManpower Core Group Inc. is a leading provider of workforce management solutions, committed to helping businesses optimize their operations and improve performance.
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Workforce Optimization Specialist
5 days ago
Mandaluyong City, National Capital Region, Philippines ACTIVEONE HEALTH, INC. Full timeJob OverviewWe are seeking a skilled Workforce Optimization Specialist to join our team at ACTIVEONE HEALTH, INC. This role will be responsible for creating and implementing effective staffing models to ensure day-to-day operations run smoothly.Key ResponsibilitiesDevelop and maintain accurate clinic staffing schedulesAnalyze data to identify workforce...
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Workforce Optimization Analyst
2 days ago
Quezon City, National Capital Region, Philippines JobsAvenuePH Full time**About the Role**We are seeking a detail-oriented Workforce Analyst to join our team at JobsAvenuePH.In this role, you will analyze workforce data, forecast staffing needs, and optimize resource allocation to ensure operational efficiency within our BPO operations.Key Responsibilities:Collect and analyze workforce data, including employee turnover,...
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Workforce Optimization Specialist
3 days ago
Quezon City, National Capital Region, Philippines LeadAdvisors Full timeWe are seeking a detail-oriented Workforce Management (WFM) professional to optimize scheduling, forecasting, and real-time monitoring for our operations. The ideal candidate will ensure staffing levels align with business needs, maximizing efficiency while maintaining Service Level Agreements (SLAs), agent productivity, and customer satisfaction.Key...
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Workforce Optimization Consultant
5 days ago
Quezon City, National Capital Region, Philippines JK Network Services Full timeAbout UsJK Network Services is a trusted IT consulting company that provides application design services. We are seeking a highly skilled Workforce Analyst to join our team in Antipolo, Rizal. As a Workforce Analyst, you will play a critical role in optimizing our workforce by collecting, reviewing, analyzing, and interpreting relevant data. This information...
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Workforce Optimization Expert
3 days ago
Quezon City, National Capital Region, Philippines Avature Full timeIBM Consulting offers a unique opportunity to drive transformation and innovation in the modern workforce. As a Workforce Optimization Expert, you will work closely with clients to design and implement effective HR systems, leveraging SuccessFactors to drive business outcomes. With a strong focus on collaboration and continuous learning, our team is...
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Workforce Optimization Lead
14 hours ago
Quezon City, National Capital Region, Philippines Neksjob Corporation Full timeJob OverviewThe Talent Operations Director plays a pivotal role at Neksjob Corporation, overseeing the management of Workforce Management (WFM), Accounts Payable (AP), and Quality Assurance (QA) teams. This leader ensures operational excellence, cost efficiency, and contract fulfillment by providing strategic direction and guidance to their teams.Key...
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Workforce Planning Optimization Specialist
6 days ago
Makati City, National Capital Region, Philippines Neksjob Philippines Full timeJob Description:We are seeking a skilled and detail-oriented Workforce Management (WFM) Planning Analyst to join our team in Neksjob Philippines. This role requires flexibility in scheduling and on-site work. The successful candidate will be responsible for ensuring effective workforce planning, scheduling, and real-time management to support business...
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Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Executive to join our team at BEST CAREERS AND OPPORTUNITIES. This role involves providing strategic leadership and guidance on workforce planning, optimization, and talent management initiatives.Responsibilities include analyzing scheduling outputs, recommending changes, coordinating with...
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Workforce Optimization Specialist
16 hours ago
Quezon City, National Capital Region, Philippines Humanly (humanly) Full timeAbout Humanly: Humanly, a subsidiary of TaskUs, specializes in providing human-centric solutions to businesses seeking to improve their customer experience. With a focus on delivering exceptional results, we partner with clients to help them represent, protect, and grow their brands.As a strategic partner, we leverage our cloud-based infrastructure and...
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Optimized User Interaction Expert
3 days ago
Quezon City, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeUser Experience Jobs in ManilaEteam Workforce Private Corporation is hiring a talented Optimized User Interaction Expert to join our team. As a UX Engineer, you will be responsible for creating optimized user experiences by translating design concepts into prototype solutions. Your typical day will involve working on software engineering solutions and...
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Senior Workforce Management Specialist
10 hours ago
Quezon City, National Capital Region, Philippines Neksjob Corporation Full timeAbout the RoleNeksjob Corporation seeks a seasoned professional to fill the position of Senior Workforce Management Specialist. As a key member of our operations team, you will be responsible for managing Workforce Management (WFM), Accounts Payable (AP), and Quality Assurance (QA) teams, ensuring optimal performance and productivity.Main...
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Workforce Optimization Expert
6 days ago
Makati City, National Capital Region, Philippines Global Virtouso Full timeRostering SolutionsAt Global Virtouso, we rely on our Workforce Optimization Expert to design and implement cutting-edge rostering solutions that meet the unique needs of our airline operations. Your key responsibilities will include:Designing and developing tailored rostering models that balance business requirements with employee needs and...
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Mandaluyong City, National Capital Region, Philippines JKILC Full timeAbout JKILC: As a trusted partner in workforce management, we strive to deliver innovative solutions that meet the evolving needs of our clients.Job Summary: We are looking for a skilled Workforce Senior Manager to drive our workforce optimization initiatives forward.Key Accountabilities:Budget Management: Oversight of our workforce management budget and...
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Workforce Services Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Neksjob Corporation Full timeThe Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...
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Resource Optimization Specialist
5 days ago
Quezon City, National Capital Region, Philippines SupportNinja Full timeKey ResponsibilitiesWe are seeking a highly skilled Resource Optimization Specialist to join our team at SupportNinja. As a key member of our workforce management team, you will be responsible for analyzing historical data, trends, and seasonality to predict future workload demands, using statistical methods and forecasting tools to create accurate demand...
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Workforce Analyst
2 weeks ago
Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full timeOn-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionA Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals....