Professional Customer Relationship Builder

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱3,498,560 - ₱4,570,080

Talent Connect positions require professionals to build strong relationships with customers.

Job Description

We are seeking a Customer Success Specialist to join our team. The ideal candidate will be responsible for managing high volumes of customer contacts and communications via phone and email daily.

Main Responsibilities:
  • Manage high-volume customer interactions via phone and email
  • Utilize contact search and productivity tools to verify contact information
  • Conduct regular health checks to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections effectively
  • Document and track customer feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through appropriate communication channels
Requirements:
  • 2+ years of experience in customer service
  • Prior success in achieving personal and team sales quotas/goals
  • Experience in high-volume calling
  • Ability to learn new technology and data
  • Process orientation and ability to follow call scripts
  • Problem-solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with CRM software
  • Flexibility to work from home
Benefits

This role offers the opportunity to work in a virtual-first environment. We provide necessary equipment; however, a reliable internet connection and a dedicated workspace at home are required.

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