Operations Support Role

1 day ago

Angeles City, Central Luzon, Philippines beBeeAdministrative Full time ₱5,000 - ₱6,000

Job Title: Support Operations Specialist


We are seeking a detail-oriented and organized individual to fill the role of Support Operations Specialist. This position requires excellent customer service skills, as well as proficiency in CRM management and lead follow-up. Familiarity with HubSpot CRM is highly preferred, as you will be responsible for managing leads, updating statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.

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  • Customer Service: Handle inbound and outbound phone calls with professionalism, addressing client inquiries and providing support.
  • CRM Management (HubSpot): Manage leads in HubSpot by updating statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.
  • Email Follow-Ups: Draft and send timely, professional email responses to clients and leads.
  • Lead Coordination: Track and nurture leads through the pipeline, ensuring no opportunities are missed.
  • Research: Conduct research on vehicles, fleets, and industry-related information to support client needs and business operations.
  • Reporting: Maintain accurate records and provide updates on lead activity, customer interactions, and pipeline progress.
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Required Skills and Qualifications

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  • Experience in customer service, sales coordination, or CRM management.
  • Strong knowledge or familiarity with HubSpot CRM (highly preferred).
  • Excellent communication skills (phone and email) with a customer-first attitude.
  • Strong organizational and multitasking skills.
  • Ability to research, analyze, and present information clearly.
  • Highly detail-oriented with strong follow-up skills.
  • Tech-savvy and comfortable working with online tools, email automation, and reporting systems.
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This is a full-time role.

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Benefits

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  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Administrative
  • Industries: Transportation, Logistics, Supply Chain and Storage
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