Speech Analytics Specialist

3 weeks ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

We are seeking a highly skilled Speech Analytics Specialist to lead our Customer Operations Transformation team in Data&AI org. The ideal candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.

**Key Responsibilities:**

  • Speech Analytics Implementation & Maintenance: Configure and maintain speech analytics software, develop and manage speech analytics models and call categorization schemes, and ensure the integrity and quality of data within the system.
  • Data Analysis & Insight Generation: Analyze large volumes of call data to identify trends, patterns, and insights, generate reports and dashboards to communicate findings to stakeholders, and provide actionable recommendations to improve customer service, sales, and compliance based on analysis.
  • Cross-Functional Collaboration: Work closely with Service Delivery, Quality, and Training teams to understand their needs and provide tailored analytics solutions, participate in strategy meetings to align speech analytics objectives with business goals.
  • Continuous Improvement: Monitor and refine speech analytics processes and models to enhance accuracy and relevance, stay updated with the latest trends and advancements in speech analytics technology.

**Requirements:**

  • Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
  • Experience with natural language processing (NLP) and experience on at least speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner).
  • Experience in Customer Service/Customer Care industry.

**About TASQ Staffing Solutions:

TASQ Staffing Solutions is a leading provider of staffing solutions for the Customer Operations Transformation team in Data&AI org. We are committed to delivering exceptional results and creating a positive impact on our clients' business.

  • Speech Analytics Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Neksjob is seeking a skilled Speech Analytics Specialist to join our team. This role is responsible for implementing and maintaining speech analytics software, developing and managing speech analytics models, and ensuring the quality of data within the system.The ideal candidate will have experience analyzing large volumes of call data to identify trends,...

  • Speech Analytics Solution Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Speech Analytics SpecialistKey Responsibilities:As a Speech Analytics Specialist at Neksjob, you will be responsible for implementing and maintaining speech analytics software, developing and managing speech analytics models and call categorization schemes, and ensuring the integrity and quality of data within the system.Additionally, you will analyze large...

  • Speech Analytics Expert

    4 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Speech Analytics SpecialistWe are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our Customer Operations Transformation team, within its Data&AI org. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.Key...

  • Speech Analytics Consultant

    1 month ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Speech Analytics SpecialistAt Neksjob Corporation, we are seeking a highly skilled Speech Analytics Specialist to join our team. This role is responsible for implementing and maintaining speech analytics software, developing and managing speech analytics models and call categorization schemes, and ensuring the integrity and quality of data within the...

  • Speech Analytics Expert

    1 month ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Speech Analytics SpecialistAt Neksjob, we are seeking a highly skilled Speech Analytics Specialist to join our Customer Operations Transformation team. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.Key Responsibilities:Speech Analytics Implementation &...

  • Speech Analytics Expert

    2 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Speech Analytics Specialist RoleAt TASQ Staffing Solutions, we are seeking a skilled Data Insights Specialist to leverage speech analytics technology and drive customer experience improvement.Key Responsibilities:Speech Analytics Implementation and Maintenance: Configure and maintain speech analytics software, develop and manage speech analytics models, and...

  • Speech Analytics Expert

    1 month ago

    Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    SKILL AND QUALIFICATIONSMinimum of 3 years of experience in speech analytics, speech data analysis, or a related field is required.Proficiency in natural language processing (NLP) and experience on speech analytics platforms such as Genesys, Verint, NICE, and CallMiner are essential.Experience in the Customer Service / Customer Care industry is highly...

  • Speech Analytics and Insights Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    We are seeking a highly skilled Speech Analytics Specialist to join our Customer Operations Transformation team at TASQ Staffing Solutions.Key Responsibilities:Speech Analytics Implementation & Maintenance: Configure and maintain speech analytics software to ensure seamless data analysis.Data Analysis & Insight Generation: Analyze large volumes of call data...

  • Speech Analytics Expert

    1 month ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Key ResponsibilitiesAs a Speech Analytics Specialist at Neksjob, you will be responsible for implementing and maintaining speech analytics software, developing and managing speech analytics models and call categorization schemes, and ensuring the integrity and quality of data within the system.Data Analysis and Insight GenerationYou will analyze large...

  • Speech Analytics Professional

    3 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    {"Overview":{"text":"At Neksjob, we are seeking a skilled Speech Analytics Specialist to leverage speech analytics technology to analyze customer interactions and derive actionable insights.","bold":""},"Responsibilities":{"text":"Configure and maintain speech analytics software.Develop and manage speech analytics models and call categorization...

  • Speech Analytics Expert

    3 weeks ago

    Taguig, National Capital Region, Philippines GSS PH Full time

    Job Requirements:• Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.Key Responsibilities:• Utilize natural language processing (NLP) skills and experience on speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner).Industry Focus:• Customer Service / Customer Care industry experience is...

  • Speech Analytics Expert

    1 month ago

    Taguig, National Capital Region, Philippines GSS PH Full time

    Key ResponsibilitiesWe are seeking a highly skilled Speech Analytics Specialist to join our team at GSS PH.Requirements:Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.Experience with natural language processing (NLP) and experience on at least speech analytics platforms (e.g., Genesys, Verint, NICE,...

  • Speech Analytics Expert

    1 month ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    ResponsibilitiesWe are seeking a highly skilled Speech Analytics Specialist to join our team at Neksjob. The ideal candidate will have a strong background in speech analytics, natural language processing, and data analysis.Key Responsibilities:Implement and maintain speech analytics software to ensure data integrity and quality.Analyze large volumes of call...

  • Speech Analytics Expert

    3 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

    About the Role:We are seeking a Speech Analytics Specialist to join our team at Ayuda Business Management Solution Inc. who can utilize their skills in speech analytics, speech data analysis, or a related field to drive business growth.Key Responsibilities:Develop and implement natural language processing (NLP) strategies to analyze customer...

  • Speech Analytics Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    We are seeking a highly skilled Speech Analytics Specialist to join our team at TASQ Staffing Solutions, within its Data&AI org. The ideal candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.Key Responsibilities:Speech Analytics Implementation & Maintenance - Configure and...

  • Speech Analytics Specialist

    3 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Job DescriptionNeksjob Corporation is seeking a highly skilled Speech Analytics Specialist - Insights Driven to join our team. The ideal candidate will have a strong background in speech analytics, data analysis, and customer experience. Key Responsibilities:• Configure and maintain speech analytics software to ensure data integrity and quality.• Develop...

  • Speech Analytics Expert

    4 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    We are seeking a highly skilled Speech Analytics Expert to join our Customer Operations Transformation team within its Data&AI org. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.Key Responsibilities:Speech Analytics Implementation & Maintenance:...

  • Speech Analytics Expert

    4 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    We are seeking a highly skilled and detail-oriented professional to leverage speech analytics technology and analyze customer interactions to derive actionable insights.Key Responsibilities:Speech Analytics Implementation & Maintenance: Configure and maintain speech analytics software, develop and manage speech analytics models and call categorization...

  • Speech Analytics Expert

    4 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Key Responsibilities:Speech Analytics Implementation & Maintenance:Configure and maintain speech analytics software to ensure data integrity and quality.Develop and manage speech analytics models and call categorization schemes to enhance accuracy and relevance.Data Analysis & Insight Generation:Analyze large volumes of call data to identify trends,...

  • Speech Analytics Solutions Expert

    3 days ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Job Overview:Neksjob is seeking a skilled Speech Analytics Solutions Expert to join our team. As a key member of our organization, you will play a critical role in driving business growth through data-driven insights.About the Role:We are looking for a highly motivated and detail-oriented individual who can analyze large volumes of call data to identify...