Senior Technical Operations Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱1,500,000 - ₱3,000,000
Job Overview

This is a pivotal role that plays a crucial part in ensuring our customers receive seamless technical support.

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams to resolve complex technical issues.

The successful candidate will have strong knowledge of hardware, software, and network systems, as well as experience working in a production/application support role.

  • Responsible for providing Tier 2 technical support to customers globally.
  • Assist in managing escalations from Tier 1 Support, and collaborating with the Incident Management team during urgent incidents.
  • Monitor alerts to prevent disruptions, and troubleshoot complex technical issues.
  • Support customer configurations, and create runbooks and documentation for recurring problems.
Key Responsibilities
  • Responding to and resolving escalated technical issues from Tier 1 Support.
  • Assisting with critical incidents escalated from Incident Management.
  • Helping customers with configuration issues and questions.
  • Maintaining monitoring and alerting, reinforcing a proactive issue response mindset.
  • Collaborating with other support teams and developers to resolve more complex challenges.
  • Assisting Tier 1 support with training, runbooks, and mentoring.
  • Creating documentation and runbooks by identifying and documenting solutions for repetitive issues.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience working in a production/application support role.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL, JQL, and LookML.
  • Having worked with tools such as New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools like Postman and VS Code.
  • Experience with troubleshooting and resolving complex technical issues.
  • Able to read error messages and stack traces and translate them into action.
  • Knowledge of cloud-based services such as AWS.
  • Experience with RESTful JSON services is a plus.
  • Excellent written and verbal communication skills in German and English.
  • Ability to work well in a fast-paced and constantly changing environment.
  • Customer-centric mindset with a strong focus on delivering exceptional service.
What We Offer

We are an inclusive community, growing rapidly and committed to making great marketing and design accessible to every small business owner. Our employees are collaborative, innovative, and empowered to spark their next great idea.

Why Work With Us

VistaPrint exists to help our customers bring their dreams to life. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization.

Equal Opportunity Employer

At VistaPrint, we strive to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply - even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

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