Senior Business Partner

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeClientExperience Full time $60,000 - $80,000
Job Overview

The primary goal of the Client Experience Manager is to foster a strong relationship between our clients and our organization, ensuring exceptional service delivery and client satisfaction.

This involves coordinating the onboarding process, overseeing quality control, and guaranteeing the successful execution of all services.

Success in this role means achieving key objectives such as building trust with clients, driving retention, and maintaining high service standards.

Key Responsibilities:Client Onboarding & Integration:
  • Lead a seamless and efficient onboarding process, setting clear expectations and ensuring alignment on goals and deliverables.
  • Conduct onboarding meetings to introduce key team members, review strategy, and outline timelines.
  • Monitor client engagement during the onboarding phase, addressing any concerns and ensuring a smooth transition into ongoing services.
Strategic Direction and Analysis:
  • Understand the client's business needs, their objectives, and other unique factors to ensure the service plan is tailored to their requirements.
  • Provide strategic guidance and analysis to support the client's business goals.
Quality Assurance & Service Delivery:
  • Ensure all deliverables meet our quality standards before being sent to the client.
  • Identify and address any service gaps, ensuring that the client receives all promised services on time and at the highest quality.
Client Relationship Management & Communication:
  • Conduct regular check-ins and strategy meetings to review progress, gather feedback, and ensure client satisfaction.
  • Act as the client's advocate within our organization, addressing concerns and troubleshooting challenges to enhance the client experience.
Retention & Growth:
  • Proactively identify opportunities for account growth, renewals, and additional services that align with client needs.
  • Work closely with sales and marketing teams to ensure a seamless transition between new business acquisition and client success.
Day-to-Day Operations:
  • Establish a routine for check-ins with all clients.
  • Manage multiple clients and projects, ensuring timely delivery and high-quality results.
  • Troubleshoot client issues and concerns, providing proactive solutions to enhance the client experience.

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