Enterprise Account Representative

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerSupport Full time $50,000 - $70,000
Client Success Specialist

We are seeking a skilled professional to join our team, focused on delivering exceptional support to our largest enterprise client.

  • This role involves working closely with the Enterprise Client Success Manager to ensure consistent, high-quality support that strengthens relationships and drives retention.
Key Responsibilities
  • Manage daily communications for the largest client, respond quickly to requests and needs, partner with the Client Success Manager to execute account strategy and meet performance objectives.
  • Participate in client-facing meetings with the Client Success Manager.
  • Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to the client and internal teams.
  • Act as Subject Matter Expert (SME) for client guidelines and ensure expectations are met.
  • Serve as internal QA resource, identify order issues and coordinate corrections with post-production and partner teams.
  • Cordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Utilize HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
  • Participate in special projects as needed.
  • Identify and advocate for process improvements.
Required Skills and Qualifications
  • Fluency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem-solving and communication skills; proactive and with a sense of urgency.
  • Prior client-facing experience; ability to multitask in a fast-paced environment.
  • Detail-oriented with proactive client support approach.
  • Familiarity with project management platforms (ClickUp, Asana, Monday.com) is a plus.
About Us

We provide quality photography, floor plans, and 3D solutions nationwide, serving property management companies and single-family rental owners/operators. We offer integrations and business intelligence for our partners to streamline their operations and marketing workflow.

We strive for an inclusive space for diverse communities and remain committed to diversity, equity, inclusion, and belonging.

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