Enterprise Growth Strategist

23 hours ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time $80,000 - $100,000
Enterprise Customer Success Professional

As an Enterprise Customer Success Manager at our organization, you will be responsible for developing trust with customers, understanding their objectives, and aligning expectations by suggesting relevant services and products.

The Customer Success team is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. We are hiring a professional who can contribute to business support for remaining, not-yet-assigned customers, including Store customers.

Key Responsibilities:
  • Onboard new customers, introduce products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio, identify growth opportunities and renewal risks.
  • Conduct weekly customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
  • Support customers through reactive ticket requests.
  • Create campaigns targeting multiple customers via digital touchpoints.
Preferred Qualifications:
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
What We Offer:
  • Distributed work environment with biannual in-person team sprints.
  • USD 2000 annual learning and development budget.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.

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