Deliver Exceptional Customer Experience
4 days ago
We are seeking an exceptional customer support professional to provide top-notch service and solutions to our valued clients.
This role demands strong communication skills, organizational prowess, and attention to detail. The successful candidate will work closely with the team to maintain customer relationships and ensure product information is up-to-date.
Key Responsibilities:- Handle inbound calls to convert leads into sales opportunities.
- Prepare and dispatch sales orders, quotes, and prices in a timely manner.
- Maintain accurate customer accounts and guarantee current product literature.
- Participate in bid processes, pricing, and proposal generation.
- Secure cost-effective freight rates for quotes and bids.
- Monitor production schedules and collaborate with departments to meet customer requirements and delivery deadlines.
- Track inventory levels to provide accurate lead times to customers.
- Process credit card transactions related to sales orders.
- Manage warranty logs to track orders and costs.
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