Senior Client Relationship Manager

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱6,000 - ₱7,000

We are currently seeking a highly skilled Account Manager to join our team of professionals who leverage AI to transform customer interactions.

This role will serve as the primary point of contact for client inquiries and support, ensuring satisfaction, retention, and continuous value.

The successful candidate will have proven experience in Account Management or Customer Success, preferably in SaaS/tech, and possess strong interpersonal and communication skills.

Key Responsibilities
  1. Serve as the primary point of contact for client inquiries and support
  2. Understand client goals and help them get the most out of the platform's features
  3. Manage the renewal process and identify upsell opportunities
  4. Monitor client satisfaction and proactively resolve issues
  5. Collaborate with internal teams to ensure smooth delivery
  6. Lead regular performance reviews and feedback sessions
  7. Develop strategies to increase retention and loyalty
  8. Handle escalations and ensure prompt resolution
Requirements

To be successful in this role, you will need:

  • Proven experience in Account Management or Customer Success (preferably SaaS/tech)
  • Strong interpersonal and communication skills
  • Analytical mindset with the ability to assess customer interactions
  • Proactive problem-solving skills
  • Experience using CRM and customer success platforms
What We Offer

In return, we offer:

  • A dynamic, collaborative remote team environment
  • Flexible hours and long-term opportunity
  • Competitive salary and benefits
  • Exposure to product, leadership, and cross-functional collaboration

This is an exciting opportunity for someone looking to grow their career in a fast-paced and innovative environment.

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