Customer Support Operations Director

2 weeks ago

Taguig, National Capital Region, Philippines beBeeOperations Full time $60,000 - $80,000

We are seeking an experienced professional to lead and optimize our customer support operations.

Job Description:

This role requires strong leadership skills, extensive experience in customer service management, and a strategic mindset to enhance customer satisfaction and retention.

The ideal candidate will have outstanding written and verbal communication skills, with a proven ability to manage complex customer interactions in a fast-paced environment.

Main Responsibilities:
  • Lead, train, and mentor a team of customer service agents to deliver exceptional support
  • Identify and implement solutions to address the root cause of recurring customer issues, ensuring long-term resolution and improved processes
  • Develop and maintain customer service SOPs to drive efficiency and consistency
  • Provide timely and effective support to customers via email and chat
  • Oversee customer issues related to website functionality, account management, subscriptions, orders, and payments
  • Manage and monitor the end-to-end order fulfillment process to ensure accuracy and timely delivery
Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or related field
  • Minimum of 5 years experience in customer service management, ideally in an e-commerce or subscription-based environment
  • Proven leadership experience with a track record of managing and coaching customer support teams
  • Strong technical aptitude with the ability to quickly learn new tools and platforms
  • Proficiency in CRM systems (Gorgias preferred) and e-commerce platforms (Shopify)
  • Experience working with Microsoft Office Suite and Google Workspace tools
  • Analytical mindset with experience using data tools to track performance and identify areas for improvement

  • Operations Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCustomerExperience Full time ₱6,000,000 - ₱9,000,000

    Job DescriptioniOPEX Technologies is a digital service provider that offers optimized engineering, operations, and studio services. We focus on creating new products and solutions for businesses. Our strong customer-centric approach attracts Fortune 500 clients.This role involves overseeing daily operations, managing team performance, and ensuring...

  • Customer Relationship Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱720,000 - ₱960,000

    Job Title: Customer Relationship DirectorWe are seeking an experienced Customer Relationship Director to lead our client relationships and drive business growth through exceptional customer experiences. As a key member of our team, you will be responsible for managing and maintaining strong relationships with clients, ensuring their satisfaction and success...

  • Director of Operations

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱500,000 - ₱800,000

    Job Title:Operational DirectorJob Overview:As an Operational Director, you will be responsible for overseeing the management of a team to ensure efficient project execution. This role requires strong leadership skills, effective communication abilities, and attention to detail.Key Responsibilities:Manage a team to achieve project goals and objectivesDevelop...

  • Securities Operations Director

    3 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Overview About the Position: Securities Operations Director (BGC) | Onsite Work Arrangement: Onsite (BGC Taguig) Schedule: Night Shift Role Overview: The Securities Operations Director will oversee teams within Wealth and Investment Management Operations based in Manila. We value teamwork and believe that innovative ideas can come from anyone. By...

  • Securities Operations Director

    3 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    OverviewAbout the Position: Securities Operations Director (BGC) | OnsiteWork Arrangement: Onsite (BGC Taguig)Schedule: Night ShiftRole Overview: The Securities Operations Director will oversee teams within Wealth and Investment Management Operations based in Manila. We value teamwork and believe that innovative ideas can come from anyone. By fostering...

  • Facilities Operations Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeFacilities Full time ₱3,600,000 - ₱4,800,000

    Facilities Operations DirectorWe seek an accomplished Facilities Operations Director to lead our nationwide project. The successful candidate will be responsible for conducting comprehensive technical assessments and maintenance surveys at various sites.This is a unique opportunity to work on a large-scale project, traveling across the country to assess...

  • School Operations Director

    1 week ago

    Taguig, National Capital Region, Philippines beBeeDirector Full time $80,000 - $100,000

    About the RoleThe School Operations Director oversees the efficient operation of school processes, collaborating remotely with the principal to ensure consistency and effectiveness.Key ResponsibilitiesProcess LeadershipCoordinate the launch, execution, and refinement of core processes including annual planning and school year operations.Maintain process...

  • Clinical Operations Director

    18 hours ago

    Taguig, National Capital Region, Philippines ZKTeco Solutions Full time ₱3,690,000 - ₱3,960,000 per year

    Position OverviewWe are seeking an experienced and mission-driven Clinical Operations Director to lead the planning, coordination, and optimization of clinical operations across our healthcare network. This role is responsible for ensuring the highest standards of patient care delivery, operational efficiency, regulatory compliance, and staff performance....

  • Finance Director

    2 weeks ago

    Taguig, National Capital Region, Philippines beBeeSecurities Full time $125,000 - $175,000

    Job TitleWe are seeking an accomplished Securities Operations Director to oversee and drive our Wealth and Investment Management Operations in Manila. This senior leadership role requires exceptional vision, strategic planning, and team development capabilities.This director will be responsible for supervising experienced managers and other specialized teams...

  • Customer Service Operations Director

    1 week ago

    Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱30,000 - ₱50,000

    Senior Customer Support ManagerWe are seeking a seasoned Senior Customer Support Manager to spearhead our support team, drive operational excellence, and ensure exceptional customer experiences.