Operations Manager

4 weeks ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time
Job Title: Operations Manager

We are seeking a highly skilled and experienced Operations Manager to join our team at IOPEX Technologies Philippines - Taguig. As an Operations Manager, you will be responsible for managing operations for Customer Service/Tech Support - Voice and Non-Voice, performing weekly meetings with operations staff to discuss issues affecting business, submitting weekly operations reports to clients, and setting operational goals, objectives, and developing strategies to meet client metrics.

Responsibilities:
  • Manage operations for Customer Service/Tech Support - Voice and Non-Voice
  • Perform weekly meetings with operations staff to discuss issues affecting business
  • Submit weekly operations reports to clients
  • Set operational goals, objectives, and develop strategies to meet client metrics
  • Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
  • Possess budgeting and financial planning skills
  • Foster a positive and productive work environment, lead, build teams, and motivate staff
Requirements:
  • Excellent verbal and written English communication skills
  • Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet)
  • Minimum 3 years proven management experience in a BPO contact center environment
  • Experience handling a CSR/TSR campaign
  • Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met
  • Strong planning, forecasting, problem-solving, and analytical skills
  • Proven ability to develop, produce, and analyze reports from existing systems and make informed recommendations from the data gathered
  • Strong organizational, leadership, and interpersonal management skills
  • Possess excellent knowledge of manpower planning and scheduling
What We Offer:
  • Competitive salary package
  • Exciting employee engagement activities
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO (Free Dependent)
  • OT/Holiday pay
  • Leave credits
  • Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • 2 days off

At IOPEX Technologies Philippines - Taguig, we offer a dynamic and engaging work environment that allows our employees to grow and develop their skills. If you are a motivated and experienced Operations Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.


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