Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Operations Manager to join our team at IOPEX Technologies Philippines - Taguig. As an Operations Manager, you will be responsible for managing operations for Customer Service/Tech Support - Voice and Non-Voice, performing weekly meetings with operations staff to discuss issues affecting business, submitting weekly operations reports to clients, and setting operational goals, objectives, and developing strategies to meet client metrics.
Responsibilities:- Manage operations for Customer Service/Tech Support - Voice and Non-Voice
- Perform weekly meetings with operations staff to discuss issues affecting business
- Submit weekly operations reports to clients
- Set operational goals, objectives, and develop strategies to meet client metrics
- Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
- Possess budgeting and financial planning skills
- Foster a positive and productive work environment, lead, build teams, and motivate staff
- Excellent verbal and written English communication skills
- Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet)
- Minimum 3 years proven management experience in a BPO contact center environment
- Experience handling a CSR/TSR campaign
- Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met
- Strong planning, forecasting, problem-solving, and analytical skills
- Proven ability to develop, produce, and analyze reports from existing systems and make informed recommendations from the data gathered
- Strong organizational, leadership, and interpersonal management skills
- Possess excellent knowledge of manpower planning and scheduling
- Competitive salary package
- Exciting employee engagement activities
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO (Free Dependent)
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
At IOPEX Technologies Philippines - Taguig, we offer a dynamic and engaging work environment that allows our employees to grow and develop their skills. If you are a motivated and experienced Operations Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.
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