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BPO Operations Manager

4 weeks ago

Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Title: BPO Operations Manager

We are seeking a highly skilled BPO Operations Manager to join our team at Manpower Core Group Inc.

Key Responsibilities:
  • Manage overall operations and ensure effective and successful management of productivity, quality control, and safety measures.
  • Enhance operational procedures, systems, and principles in areas of information flow and management, business processes, and management reporting.
  • Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Requirements:
  • 8+ years of related experience or equivalent combination of education and experience required.
  • Bachelor's degree in nursing (BSN) from an accredited college or university or equivalent work experience preferred.
  • Certification in case management, pharmacy, rehabilitation nursing, or a related specialty is highly preferred.
  • Proficiency in all Microsoft Office products, including Project, Word, Excel, PowerPoint, Visio, and SharePoint.
  • Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers compensation guidelines, periods of disability, and treatment needed is preferred.
Skills and Proficiencies:
  • Leadership
  • Conflict Management
  • Organization
  • Decision-Making
  • People Management
  • Data Entry Skills
  • Data Processing Skills
  • Reporting Skills
  • Deadline-Oriented
  • Critical Thinking Skills
  • Problem Solving Skills
  • Planning and Organizing
  • Excellent Communication Skills
  • Persuasiveness
  • Influencing and Leading
  • Stress Tolerance

Why Join Us?

At Manpower Core Group Inc., we offer a dynamic and challenging work environment that fosters growth and development. If you are a motivated and results-driven individual with a passion for healthcare operations, we encourage you to apply for this exciting opportunity.