Remote Contact Center Specialist

1 day ago


Las Piñas, National Capital Region, Philippines beBeeDisaster Full time ₱18,000 - ₱25,000

Job Description:

Contact Center Professional

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients.

We are seeking individuals to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

The ideal candidate will apply customer service techniques and learn account management systems while improving the customer experience during a difficult time.

Candidates accepted for this role will be emailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, applicants must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize customer service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Required Skills and Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows operating systems
  • Highly reliable with regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented
  • Ability to multi-task and stay focused
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment
Benefits:
  • HMO Coverage with dependent
  • Dental Coverage
  • In-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs


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